Experience Quality Nursing Care in Eastbourne
At Avalon Nursing Home, we take pride in being a trusted provider of quality nursing care to the residents of Eastbourne for over 50 years. Our commitment to excellence in care has earned us a strong reputation, with many families choosing us based on the positive experiences of relatives who have been cared for here. We take pride in being a safe pair of hands for your loved ones' well-being and comfort.
Our History
Established in 1968, Avalon Nursing Home has a rich history of providing exceptional care to the elderly. Over the years, we have built a reputation for delivering high-quality nursing care, and our team of experienced and dedicated staff members work tirelessly to ensure the well-being and happiness of our residents.
Our Facilities
Our nursing home features two wings, each catering to specific care needs. The nursing wing is housed in a spacious, detached building with private front and secured rear gardens. On the ground floor, you will find comfortable single and double rooms, a large lounge/dining area for group activities, a conservatory, clinical facilities, bathrooms, and staff amenities. The first floor comprises additional bedrooms, bathrooms, and a wheelchair-accessible toilet.
Our dementia wing, introduced in 2009, provides specialized care for residents with dementia needs. The Dementia Wing, located in a detached house, is directly linked to the nursing wing for seamless care. The ground floor features a spacious lounge/dining area with a conservatory, along with en-suite bedrooms equipped with wet room facilities. The first floor offers more bedrooms, a communal wet room and toilet, and wheelchair access via a ramp and lift.
Our Services
At Avalon Nursing Home, we believe in providing compassionate care that meets the unique needs of each resident. Our experienced and dedicated staff members work tirelessly to ensure the well-being and happiness of our residents. Whether you require nursing care for medical needs or specialized dementia care, our team is committed to delivering the highest level of service.
Why Choose Us
Choosing the right nursing home is a significant decision, and we understand the importance of trust and confidence in the care provided. At Avalon Nursing Home, we invite you to experience our warm and welcoming environment, where your loved ones will receive exceptional care and comfort. If you are seeking nursing care homes in Eastbourne or a dementia care home in the East Sussex area, Avalon is the ideal choice for your family.
Our Commitment to Safety
Ensuring the health and safety of our residents and staff remains our top priority, especially during the Covid-19 pandemic. We are delighted to share that we currently do not have any suspected or confirmed cases of Covid-19, and our facility is infection-free. Most of our residents have had their Covid Autumn boost and their Influenza vaccine for 2023 and will be having their Spring booster in April 2024. The home also ensures that all equipment used on the premises is serviced either 6 monthly or 12 monthly as per guidance and regulation.
General Impressions and Concerns
The reviews of Avalon Nursing Care are overwhelmingly negative, with many reviewers expressing dissatisfaction with the care and service provided. Several reviewers have shared disturbing experiences, including reports of neglect, poor treatment of residents, and unhygienic conditions.
Staff and Management Issues
Many reviewers have criticized the staff and management of Avalon Nursing Care, accusing them of being uncaring, incompetent, and sometimes even aggressive. Some reviewers have reported instances of bullying and poor treatment of staff, which may contribute to the poor care of residents.
Care and Safety Concerns
There are numerous reports of neglect and poor care, including instances of residents being left unattended, unsupervised, or neglected. Reviewers have also mentioned unhygienic conditions, inadequate food, and lack of proper medical attention.
Positive Experiences
Despite the overwhelming negative reviews, there are some positive experiences reported, with reviewers praising the supportive and caring nature of some staff members, as well as the pleasant atmosphere and activities provided.
Gaps in Care and Training
Some reviewers have highlighted gaps in care and training, including a lack of moving and handling training, inadequate support for staff, and inadequate care for residents.
