Providing personalized healthcare for a healthier community
At Oak Lodge Medical Centre, we are committed to providing high-quality, patient-centred care to our local community. As a general medical practice, we strive to deliver a wide range of services that cater to the diverse needs of our patients. Our dedicated team of healthcare professionals, led by experienced GPs and supported by a range of specialist and administrative staff, work together to ensure that every patient receives the best possible care.
Our Services
We offer a comprehensive range of services, including routine check-ups, health screenings, and preventative care. Our team is also expertly equipped to manage chronic conditions, provide treatment for acute illnesses, and offer advice on healthy living and lifestyle choices. We understand that individuals have unique needs, and we take the time to listen to our patients' concerns, addressing them in a considerate and compassionate manner.
In addition to our clinical services, we also offer administrative support, including prescription management, sick notes, and test results. We are committed to keeping our patients informed and involved in their healthcare, and we believe that open communication is essential in building trust and ensuring the best possible outcomes.
Online Services
We recognize the importance of flexibility and convenience in modern healthcare, and we have invested in a range of online services to make it easier for patients to access our care. Our Online Consultation Form allows patients to book appointments, request repeat prescriptions, and submit queries, 24/7. We also offer secure online access to patient records, enabling patients to view their medical history, test results, and other important information.
Our Commitment
At Oak Lodge Medical Centre, we are committed to providing exceptional care, always putting the needs of our patients first. We are constantly seeking ways to improve our services, stay up-to-date with the latest medical research, and adapt to the evolving needs of our community. We believe that every patient deserves the best possible care, and we strive to meet this expectation every day.
Our Team
Our team of healthcare professionals is dedicated to providing the highest quality care. Our GPs, specialists, and support staff are all highly trained and experienced, with a passion for delivering exceptional patient care. We are proud to be part of the NHS, and we are committed to working together with our patients, local healthcare providers, and community groups to promote health and wellbeing.
Appreciation for Doctors and Staff
The reviews highlighted the exceptional care and expertise of the doctors, particularly Dr. Victoria Bradburn and Dr. Saker, who were praised for their kind and professional demeanor. The reception staff, including Cheryl, were also commended for their helpfulness and warmth.
Parking and Facility Issues
However, some reviewers expressed frustration with the parking facilities, citing instances of receiving parking tickets despite being at the surgery for legitimate medical appointments.
Organisation and Communication
Several reviewers criticized the practice's organisation and communication, stating that appointments were often unavailable, and the phone lines were frequently busy or unanswered. Some staff were described as unhelpful or dismissive.
Medicines Management Team Issues
One reviewer had a particularly negative experience with the Medicines Management Team, who refused to prescribe necessary medication despite the doctor's instructions.
Long Wait Times and Discrimination
Other reviewers complained about long wait times, both in the waiting room and on the phone. One reviewer reported experiencing discrimination from a receptionist who couldn't comprehend the concept of a single father.
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