Explore the World, Create Memories
TravelPack is a leading online travel agency based in the heart of London. We specialize in crafting unforgettable and personalized travel experiences for every kind of traveller, from seasoned adventurers to families with young children.
Our Mission
Our mission is to make planning your trip a breeze and to find you the perfect holiday, regardless of your budget or travel preferences. We understand that every vacation is unique, which is why we take the time to listen to your needs and recommend destinations and experiences that are tailored to your interests.
Flights & Accommodation
- Access to a vast network of flights and accommodation options worldwide.
- Competitive prices and exclusive deals on flights, hotels, and car hire.
- Expert advice on choosing the right flights and accommodation for your trip.
Holidays & Packages
- Curated holiday packages that cater to a variety of interests and budgets.
- Tailor-made itineraries that combine flights, accommodation, and activities into one seamless experience.
- Affordable options for families, couples, and solo travellers.
Car Hire & Extras
- Wide selection of cars for hire across all budgets.
- Competitive rates on car hire with or without additional services such as insurance and unlimited mileage.
- Airport transfers and private transportation options available.
Things to Do & Destination Guides
- Comprehensive guides to your dream destinations, complete with insider tips and recommendations.
- Curated lists of things to do and see, tailored to your interests.
- Personalized recommendations for restaurants, nightlife, and activities.
Why Choose TravelPack?
- Personalised Travel Specialists: We have a team of experienced travel experts who can assist you every step of the way.
- Transparent Pricing: We display all prices upfront so you can plan your trip with confidence.
- Secure Bookings: Your details are protected with advanced security measures.
- Exceptional Customer Service: We are committed to providing responsive and helpful customer service.
Service and Refund Issues
Several customers have had a poor experience with Travelpack, citing service and refund issues. Some customers have been left waiting for refunds for canceled flights, with agents providing inconsistent and unhelpful responses. One customer was even told to expect a refund within 10 days, but after multiple follow-ups, the refund was still pending weeks later.
Booking and Travel Experience
On the other hand, some customers have had a positive experience with Travelpack. One customer booked a trip to America with a group of 8 and reported that everything went smoothly, with great hotels and a super-low price. Another customer, a travel agent, used Travelpack to book a client's travel and reported efficient and helpful service.
Unfair Business Practices
Some customers have accused Travelpack of unfair business practices, such as lying about contacting British Airways to process refunds and deducting payments without permission. Another customer was told that a voucher could only be used via Travelpack, only to discover that the airline was willing to provide a refund.
