Caring for our patients, every step of the way
Welcome to Ashville Surgery, a medical practice committed to providing top-notch healthcare services to the residents of London and its environs. Our surgery is located at Swan House, Parsons Green Lane, London, SW6 4HS, and we are easily accessible by various modes of transportation. Our practice is inspected and rated 'Good' by the Care Quality Commission (CQC), a clear testament to our unwavering commitment to quality healthcare.
At Ashville Surgery, we understand the importance of having a reliable and trustworthy medical practice that puts the needs of patients first. That's why we have put together a team of experienced, highly skilled, and compassionate healthcare professionals who are always ready to provide the best possible care to our patients. Our team includes GPs, health care assistants, nurses, pharmacists, and administrative staff, all of whom are dedicated to ensuring that our patients receive the highest level of care.
Services Offered
At Ashville Surgery, we offer a wide range of services designed to meet the diverse health needs of our patients. Our services include:
- Prescriptions: We offer a comprehensive prescription service, which includes repeat prescriptions, electronic prescription service, emergency prescriptions, and private prescriptions. Our prescription costs are affordable, and we have a team of experienced pharmacists who are always on hand to provide advice on medication.
- Practice Services: Our practice services include anti-coagulation, cancer screening, children's health, chronic disease management, men's health, minor surgery, NHS health checks, planning a family, private services, sickness certificates, supporting a healthy lifestyle, vaccinations, and women's health. Our services are designed to meet the diverse health needs of our patients, and we are always on the lookout for new and innovative ways to improve our services.
- Local Services: In addition to our in-house services, we also work closely with local health services to ensure that our patients have access to a wide range of health services. Our local services include evening and weekend access, urgent care centers, walk-in centers, and a range of other local health services.
- New Patients: We are always happy to welcome new patients to our practice, and we have a simple registration process for new patients. Our practice boundary area is clearly defined, and we accept new patients who live within this area. Our new patient registration process includes adult new patient registration and under 16s new patient registration.
- Online Services: We offer a range of online services, including online appointment booking, repeat prescription requests, and the ability to view your medical records online. Our online services are designed to make it easier for our patients to access our services, and we are constantly working to improve and expand our online offerings.
In conclusion, Ashville Surgery is a medical practice that is committed to providing high-quality healthcare services to the residents of London and its environs. Our team of experienced and skilled healthcare professionals is always on hand to provide the best possible care to our patients. We offer a wide range of services designed to meet the diverse health needs of our patients, and we are always on the lookout for new and innovative ways to improve our services. If you are looking for a reliable and trustworthy medical practice in London, look no further than Ashville Surgery.
Poor Service and Unhelpful Staff
The majority of the reviewers had a dismal experience at this surgery. They were met with poor service, unhelpful staff, and incompetent receptionists. Many reviewers reported long waiting times, rude staff, and a lack of communication between staff members.
Inadequate Communication and Booking Process
Reviewers were frustrated with the booking process, with some experiencing long wait times on the phone and others being told to attend at a specific time, only to be left waiting for over an hour. The reception staff were often unable to provide information or assistance, leading to feelings of frustration and disappointment.
Uncaring and Unprofessional Staff
Many reviewers reported encountering staff who were unhelpful, uncaring, and seemingly unprofessional. Some staff members were rude, dismissive, and unwilling to provide assistance, leading to a negative experience for patients.
Contrasting Praise for Certain Staff
However, a few reviewers did commend certain staff members for their helpfulness and professionalism. Specifically, one reviewer praised a receptionist who went out of her way to assist her mother, and another reviewed appreciated the friendly and accommodating doctors and reception staff.
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