Your health, our priority
At Mount Road Surgery, we are committed to providing the highest standard of patient-centred healthcare to our community. Our team of dedicated doctors, nurses, and healthcare professionals work tirelessly to ensure that our patients receive the care and attention they need to thrive.
Our Services
We offer a wide range of medical services, including minor illness management, childhood and adult immunisations, and chronic disease management for conditions such as asthma and diabetes. Our surgery also provides contraception, maternity care, minor surgery, and screening services for conditions such as cholesterol and blood pressure, as well as cervical smears.
Our Facility
Our single-storey building is fully accessible, with wide doors and corridors to accommodate standard wheelchairs. We are committed to providing a welcoming and inclusive environment for all our patients.
Our Team
Our team of healthcare professionals is dedicated to providing compassionate and high-quality care to our patients. From our doctors and nurses to our reception team, we are committed to putting our patients first and providing the best possible care.
Our Values
At Mount Road Surgery, we are committed to putting our patients at the heart of everything we do. We believe in providing compassionate, high-quality care that is tailored to the individual needs of each patient. We are dedicated to continuous improvement and strive to provide the best possible service to our patients.
Overall Experience
The majority of reviewers have expressed dissatisfaction with their experience at this GP surgery, citing poor communication, unprofessional behavior from receptionists, and lack of care from doctors.
Receptionists and Staff
Many reviewers have reported negative experiences with the receptionists, describing them as rude, unprofessional, and unhelpful. Some have mentioned that they were hung up on or ignored when trying to make an appointment or ask for advice.
Doctors and Medical Care
Several reviewers have expressed disappointment and frustration with the medical care they received, citing misdiagnosis, lack of attention, and unhelpful doctors. Some have reported being told they were "overthinking" or "overreacting" when discussing their health concerns.
Appointments and Communication
Many reviewers have reported difficulties in making appointments, with long wait times, unreturned calls, and poor communication from the surgery.
Positive Experiences
However, a few reviewers have reported positive experiences, praising individual doctors and staff members for their kindness, compassion, and helpfulness.
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