Repairing your appliances with professionalism and care.
Regional Repair Centre Ltd, commonly known as RRC, is a well-established business that specializes in providing reliable and efficient repair services for a wide range of consumer electronics and domestic appliances. With a strong presence in the Birmingham area, we have built a reputation for our dedication to quality, customer satisfaction, and prompt turnaround times.
Our journey began many years ago with a passion for repairing and maintaining domestic appliances, and over the years, we have expanded our services to include the repair of consumer electronics, including televisions, cameras, and home entertainment systems. Our team of skilled and experienced technicians has been trained to work on a vast array of products from leading brands such as Sony, VAIO, and more.
Services Offered
At RRC, we understand the importance of having your domestic appliances and consumer electronics working correctly. That's why we offer a comprehensive range of repair services designed to get your products up and running quickly and efficiently. Our services include:
- Domestic appliance repair: We repair a wide range of domestic appliances, including washing machines, tumble dryers, dishwashers, electric cookers, and more.
- Consumer electronics repair: We repair consumer electronics such as televisions, cameras, DVD and Blu-ray players, and home entertainment systems.
- Fixed price appliance repair: Our fixed price appliance repair service provides customers with a clear and transparent quote for their repair, ensuring that there are no hidden costs or surprises.
What's Included
Our fixed price appliance repair service includes:
- Repair of domestic appliances only
- VAT and covers the cost of the service engineer's call out and evaluation
- Labour
- Parts (where required) up to the value of 250
- Full testing and a professional safety check
- A repair to resolve the fault entered in the "Description of Fault" box on your original quotation form
Exclusions
Our fixed price appliance repair service does not include:
- Consumer electronics
- Commercial appliances or domestic appliances installed in commercial premises
- Appliances situated in caravans or on boats
- Food loss or spoilage
- Repairs as a result of misuse, negligence, or poor installation
- Repairs as a result of appliances being affected by flood damage or infestation
- Repairs to appliances which have not been installed in accordance with the manufacturers' recommendations
- Appliances which differ from the details used to obtain the quote, including the age of the appliance
- Appliances over 8 years old and the parts are found to be obsolete
- Refrigeration products such as fridges, freezers, air conditioning units, dehumidifiers, and certain tumble dryers that require refrigerant gas to operate correctly
Booking and Payment
Once your quotation and acceptance of our terms and conditions have been completed, your credit card will be charged at the agreed fee the next working day. You will receive an email or postal booking confirmation and invoice, which will contain your job number and details of your booking.
Poor Service and Customer Experience
Several customers have expressed dissatisfaction with Domestic and General (D&G) for their appliance repairs. Author: Your Dad was left waiting for three days for a broken fridge freezer to be replaced, only to be told that the new freezer wouldn't be picked up from the warehouse till the following week. Upon delivery, they wouldn't unbox it if it didn't fit through the door, potentially leaving vulnerable customers, such as the elderly, with no assistance. Author: A. N. experienced a similar issue with the same company, where the engineer walked into their property without wiping his feet and then refused to provide overshoes due to "health and safety" concerns.
Lack of Communication and Incompetence
Author: Sharon Anderson was left without a functioning oven for over a week after booking an appointment with D&G, only to be told that the company didn't do bookings. Author: Andy Pearson was given a poor experience when calling to obtain a quote, only to be told that they wouldn't provide an estimate without paying an inspection fee.
Positive Experiences
However, some customers have had positive experiences with D&G. Author: Cris praised the company for their excellent service, including same-day appointments and prompt communication. Author: Gary Cooper had a similarly positive experience, with a helpful engineer diagnosing and replacing his faulty TV.
