Get the right report, make the right decision
Gateway Surveyors is a leading provider of survey, valuation, and panel management services in the UK. Our team of highly experienced RICS qualified surveyors is dedicated to providing our customers with accurate and reliable information to make informed decisions about their properties.
Our Objective
Our objective is to present our customers with the facts, enabling them to make the right decisions about the property they are buying. We achieve this by combining the expected professional ethics and standards of the Royal Institution of Chartered Surveyors with a straightforward approach to reporting that is designed to make the property buying process easier for the consumer.
Our Services
We offer a broad range of residential surveys, valuations, and other professional services, including Gateway Buyer Report, Building Surveys, Independent Valuations, Zero Contact Property Valuations, and Help to Buy. Our reports are written in plain English, making them clear and easy to understand. They are prepared by fully qualified and experienced RICS Surveyors who are based locally. We will always endeavour to speak with you before and after the service and will be on call to answer any follow-up queries you may have.
Working with Us
We work closely with estate agents, solicitors, and mortgage advisers to provide a seamless service to our customers. Our experienced Sales Team is always available to help you by phone or online. We're here to help you make the right decisions about your property.
Negative Experiences
Many reviewers had poor experiences with Gateway Surveyors, citing issues with incompetent surveyors, inaccurate valuations, and poor customer service. Some reviewers reported that the surveyors were rude, unprofessional, and made mistakes in their reports. Others mentioned that the company failed to acknowledge and rectify errors, leading to financial losses for the clients.
Complaints about Surveyors
Several reviewers expressed dissatisfaction with the surveyors' performance, stating that they were unprofessional, rude, and incompetent. One reviewer mentioned that the surveyor had an argument with a tenant, while another reported that the surveyor made mistakes in the report and refused to acknowledge them.
Issues with Reports and Valuations
Many reviewers were unhappy with the reports and valuations provided by Gateway Surveyors. Some reported that the valuations were inaccurate, while others mentioned that the reports were incomplete or contained mistakes.
Poor Customer Service
Some reviewers expressed frustration with the company's customer service, stating that they were unhelpful and difficult to deal with. One reviewer reported that the company refused to offer a refund despite acknowledging their mistakes.
Positive Experiences
On the other hand, some reviewers had positive experiences with Gateway Surveyors, praising the company's efficiency, organization, and customer service. A few reviewers mentioned that the surveyors were helpful, friendly, and professional.
Praise for Individual Staff Members
A few reviewers specifically praised individual staff members, such as Nina Millichip, for their excellent customer service and helpfulness.
