Improving patient care, one consultation at a time
Our Commitment to Quality Healthcare
The Elms Medical Centre is a dedicated team of healthcare professionals committed to providing exceptional primary care to our patients. Located in Manchester, we offer a comprehensive range of services to cater to all ages and health concerns. With a focus on patient-centered care and building lasting relationships, our mission is to empower our patients to achieve optimal health and wellbeing.
General Practice Services
- Routine health checks and vaccinations
- Management of chronic conditions such as diabetes, heart disease, and asthma
- Acute and urgent care for a wide range of ailments and injuries
- Mental health support and counselling
- Women's health services, including contraception and smear tests
- Children's health care and immunisations
Additional Services
- Travel health advice and vaccinations
- Corporate health services
- Minor surgery and dressing changes
- Home visits for patients with limited mobility
- Interpretation services for non-English speakers
Patient-Focused Care
At The Elms Medical Centre, we believe in:
- Empathy: We take the time to understand your concerns and provide personalized care.
- Accessibility: We strive to make healthcare accessible to everyone, offering flexible appointment scheduling and online services.
- Communication: We prioritize clear and open communication with our patients, ensuring they are fully informed and involved in their healthcare journey.
- Continuous Improvement: We are committed to ongoing quality improvement through regular reviews and patient feedback.
Get in Touch
To schedule an appointment or find out more about our services, please contact us or visit our website. We look forward to caring for you and your family.
Standards of Care and Reception Staff
Many patients have reported positive experiences with the doctors and nurses at this practice, noting that they are professional, helpful, and caring. In particular, the reception staff have been praised for being helpful and always doing their best to get patients the quickest appointment possible. Some reviewers have also noted improvements in the practice's systems, such as the introduction of an automated call queue process and the integration with the patient access app.
However, many patients have also reported difficulties in booking appointments and feeling frustrated with the practice's systems. Some have experienced long wait times on the phone, with one reviewer stating that they were 12th in the queue at 8am. Others have reported having to repeat the booking process multiple times, only to be told that there are no available appointments.
Challenges with Scheduling Appointments
Several reviewers have highlighted the difficulties they have experienced with scheduling appointments. Some have reported being told that there are no appointments available, only to find out that there are appointments open at another clinic. Others have experienced long wait times to get through to the practice to book an appointment.
Lack of Flexibility and Choice
Many reviewers have expressed frustration with the lack of choice and flexibility in booking appointments. Some have reported having to wait in a phone queue for extended periods, only to be told that there are no available appointments. Others have felt forced to accept phone appointments instead of face-to-face appointments.
Tips for Patients
One reviewer has suggested that patients try booking appointments at other clinics, such as the weekend blood test service at Prestwich. Another reviewer has recommended asking about weekend appointments for blood tests to avoid long wait times.
