Keeping your business moving
Our Story
Amber Cars is one of the largest private hire minicab companies in London, boasting a fleet of over 200 vehicles that provide a fast, efficient, and reliable service to the people of South East London. With a rich history dating back to the early days of private hire in London, Amber Cars is one of the oldest and most respected private hire companies in the city, holding Licence No. 191.
Our Mission
Our mission is to provide the people of South East London with a professional, fast, and efficient minicab service. We strive to maintain our position as the premier private hire company in South East London, continually investing in our booking apps, telecommunication, website, and dispatch system to ensure that our customers receive the best possible service.
Our Services
At Amber Cars, we offer a comprehensive range of services to cater to the diverse needs of our customers. From local and long-distance journeys to meet and greet services to and from airports and hotels, we have a solution for every requirement. Our drivers are experienced, courteous, and knowledgeable, ensuring that you arrive at your destination safely and comfortably.
Quality Assurance
Amber Cars is committed to quality and has earned the BS EN ISO 9001:2008 Quality Assurance Certificate for the provision of private, public, and PSV hire services. We are also proud to hold the ISO 14001:2004 certification for our environmental management systems. Our commitment to quality and the environment ensures that our customers receive a superior service that meets the highest standards.
Business Accounts
Opening a business account with Amber Cars offers a range of benefits, including priority service, itemised monthly invoices, and a dedicated account manager. With our business account, you can make bookings using our latest technology, either through our App, website, or by phone. We provide executive cars and drivers for business airport journeys, complete with a name board for the passenger at the arrival gates.
Why Choose Amber Cars
At Amber Cars, we are dedicated to providing a professional, reliable, and efficient service to the people of South East London. Our commitment to quality, customer satisfaction, and environmental sustainability sets us apart from other private hire companies. With a fleet of over 200 vehicles, experienced drivers, and a state-of-the-art booking system, we are the premier choice for all your private hire needs.
Overview of Reviews
The reviews of Amber Cars, a taxi service, are overwhelmingly negative. The majority of reviewers rated the service 1 star out of 5, expressing frustration and disappointment with the company's reliability, punctuality, and customer service.
Reliability and Punctuality Issues
Many reviewers reported that their booked taxis either failed to arrive or showed up late, causing inconvenience and distress. Some reviewers were left stranded at the airport or had to book alternative transportation at additional cost.
Poor Customer Service
Reviewers consistently described the customer service as rude, unhelpful, and unprofessional. Some reported being lied to or ignored when trying to contact the company to inquire about their bookings.
Unreliability and Lack of Communication
Multiple reviewers expressed frustration with the company's lack of communication and unreliability. They reported not receiving updates about their bookings or being kept informed about cancellations or delays.
Occasional Positive Experiences
Two reviewers reported positive experiences with Amber Cars, citing timely and reliable service, and good communication.
