Driven by quality of service
About Us
TLC Taxis Ltd is a renowned taxi service provider in Taunton, offering a wide range of transportation services to cater to the diverse needs of our clients. With over 18 years of experience in the industry, we have established ourselves as a reliable and trustworthy partner for all your transportation needs.
Our fleet of vehicles includes 4, 5, 6, 7, and 8-seat taxis, as well as wheelchair-accessible vehicles, ensuring that we can accommodate passengers with disabilities. We also have lady drivers available upon request, providing an added layer of comfort and security for our female passengers.
Our Services
At TLC Taxis, we understand the importance of providing a safe, reliable, and comfortable transportation experience. That's why we offer a comprehensive range of services, including airport transfers, local and long-distance journeys, party taxis, and corporate accounts. Our experienced and licensed drivers are trained to provide exceptional customer service, ensuring that you arrive at your destination feeling relaxed and refreshed.
Why Choose Us
What sets us apart from our competitors is our commitment to quality, safety, and customer satisfaction. We operate 24 hours a day, 7 days a week, 365 days a year, ensuring that our clients can rely on us to get them where they need to go, whenever they need to be there. Our dispatch system allocates the nearest car to you, ensuring faster response times and a more efficient service.
Our Fleet
Our fleet of vehicles is meticulously maintained to ensure the highest standards of safety and comfort. We have a range of vehicles to suit different needs, including saloon vehicles, wheelchair-accessible vehicles, and multi-seat vehicles. Whether you're traveling solo or in a group, we have the perfect vehicle to accommodate your needs.
Coverage
We operate in and around Taunton, providing services to a wide range of areas, including but not limited to Ash Priors, Ashbrittle, Bathealton, Bickenhall, Bishops Lydeard, Bradford on Tone, Burrowbridge, Cheddon Fitzpaine, Churchstanton, Combe Florey, Corfe, Cotford St Luke, Cothelstone, Creech St Michael, Crowcombe, Durston, Fitzhead, Halse, Hatch Beauchamp, Kingston St Mary, Langford Budville, Lydeard St Lawrence, Milverton, North Curry, Norton Fitzwarren, Nynehead, Oake, Otterford, Pitminster, Rockwell Green, Ruishton, Sampford Arundel, Staple Fitzpaine, Stawley, Stoke St Gregory, Stoke St Mary, Thorne St Margaret, Thornfalcon, Wellington, West Bagborough, West Buckland, West Hatch, and Minehead.
Safety Concerns
Several reviewers have expressed concerns about the safety of using TLC, citing incidents of violent outbursts from drivers and instances of drivers failing to take passengers safely to their destinations. One reviewer even mentioned a YouTube video showing a physical assault between a driver and a passenger.
Late or No-Show Drivers
There are numerous reports of drivers being late or failing to show up at all. Reviewers have mentioned pre-booking taxis in advance, only to have the driver fail to arrive. This has resulted in passengers being left stranded and causing inconvenience.
Poor Communication
TLC has been criticized for its poor communication with customers. Reviewers have reported difficulties in getting through to the company on the phone, and some have even been left with unanswered calls. This lack of communication has added to the frustration and inconvenience experienced by passengers.
Unreliable Service
The reliability of TLC's service has been called into question. Reviewers have reported instances of taxis being booked and then cancelled without notice, leaving passengers stranded. This lack of reliability has led to disappointment and mistrust among customers.
Rude and Unprofessional Staff
Some reviewers have complained about the rudeness and unprofessionalism of TLC's staff. This has included instances of staff hanging up on customers and failing to provide adequate customer service.
Excellent Service (One Positive Review)
One reviewer did provide a glowing review of TLC, praising the excellent service they received, including perfect timing and polite staff. However, this positive review is vastly outweighed by the numerous negative reviews.
