OUR GREATEST GIFT IS YOUR HAPPINESS
Welcome to Imperial Telecom, a leading provider of telecommunication services in the UK. At Imperial Telecom, we understand the importance of staying connected in today's fast-paced world. Our mission is to provide our customers with reliable, affordable, and high-quality telecommunication services that cater to their unique needs.
Our Services
We offer a range of services designed to meet the diverse needs of our customers. Our residential landline services come in four options, each tailored to provide our customers with flexibility and affordability. Our pay-as-you-go plan starts from just 17.99/month, while our premium plan offers unlimited anytime calls, including 100 minutes to mobiles, for just 30.58/month.
In addition to our landline services, we also offer superfast fibre broadband plans, starting from 38.99/month, with unlimited data and no traffic management. Our mobile SIM plans are designed to provide our customers with the flexibility they need, with options ranging from pay-as-you-go to contract plans.
Our Commitment to Excellence
At Imperial Telecom, we are committed to providing our customers with exceptional service and support. Our team of experts is dedicated to ensuring that our customers receive the highest level of service, from setting up their accounts to troubleshooting any issues that may arise. Our customer testimonials speak volumes about our commitment to excellence, and we strive to continually improve our services to meet the evolving needs of our customers.
Problems with Contract Cancellation
Several reviewers have experienced issues with cancelling their contracts with Imperial Telecom. Kristine Catlow's mother was unable to cancel her contract as the company claimed she had accepted the terms by using her landline, which was provided by Imperial Telecom. The company also extended her contract without informing her, and when they sent a cancellation letter, they claimed they never received it, despite it being signed for.
Financial Issues
Many reviewers have reported being overcharged for their services. Marie-Helene Bennett-Henry's family member was charged over double what was originally agreed on the contract, and Chris's mother was caught up in a similar situation. The company also attempted to cancel a transfer request from Sky, which Chris believes is illegal.
Cold Calling and Targeting the Elderly
Several reviewers have reported receiving cold calls from Imperial Telecom, with some expressing concerns that the company preys on vulnerable individuals, including the elderly. Alan G. warns to avoid the company, especially for elderly people, and Chris agrees, stating that the company targets the elderly with cheap deals.
Positive Reviews
On the other hand, some reviewers have reported positive experiences with Imperial Telecom. Mohammed Younus had his fibre broadband installation completed without issue, and Sumaiya Imran has been a satisfied customer for over 8 years, with no trouble with customer services. Ian Platt, Claire Mc Nally, and Rebecca Woolsgrove have also reported positive experiences with James, who helped with their installations.
