Precision cleaning is our mission
At Boyce Thornton, we are a team of experienced and knowledgeable property experts specialised in Oxshott, Cobham, and Claygate. Our mission is to provide a friendly, professional, and straightforward service to our clients, whether they are looking to buy, sell, or rent properties in these areas. With our extensive local knowledge and expertise, we aim to make the process of buying, selling, or renting a property as smooth and stress-free as possible.
Our Services
We offer a comprehensive range of property services, including valuations, sales, lettings, negotiation, liaison with solicitors, property management, and compliance with industry regulation. Our competitive fee structure has no hidden extras, and we include energy performance certificates, individually designed property brochures, floor plans, and photography as part of our service.
What Sets Us Apart
What sets us apart from other estate agents is our encyclopaedic knowledge of the local sales and lettings markets. Our team has lived or worked in the area for many years, giving us a deep understanding of the local property market. We pride ourselves on our ability to provide expert advice to our clients, whether they are looking to sell, let, or rent a property. Our local knowledge makes all the difference, and we are committed to achieving the best possible results for our clients.
Marketing Your Property
We understand the importance of effective marketing in achieving the best possible price for your property. That's why we use a combination of traditional and modern marketing methods to reach potential buyers and tenants. Our website, www.boycethornton.co.uk, is a valuable marketing tool, and we also advertise on national property portals such as Rightmove, Find a Property, and Prime Location. Additionally, we use email marketing, press advertising, and open days to reach potential buyers and tenants.
Compliance
At Boyce Thornton, we are committed to compliance with industry regulation. We are members of the National Association of Estate Agents, the Property Ombudsman Scheme, and the Association of Residential Letting Agents. We also have Client Money Protection (CMP) provided by Propertymark, and our Client Money Handling Procedures are covered in the Propertymark Conduct and Membership Rules.
Poor Customer Experiences
The majority of reviewers have expressed dissatisfaction with their experiences with Boyce Thornton, an estate agency. Several reviewers have reported unprofessional behavior from the company's representatives, including rudeness, lack of knowledge, and unhelpful attitudes.
Unprofessional Behavior
Reviewers have reported instances of unprofessional behavior from Boyce Thornton's representatives. For example, one reviewer mentioned that a surveyor named Chris Smart was rude and unprofessional. Another reviewer reported that a representative named Susie was not only rude and unprofessional but also breached confidentiality and made unwanted opinions about a property.
Disappointing Services
Some reviewers have expressed disappointment with the services provided by Boyce Thornton. For instance, one reviewer mentioned that the company's award for a party wall award was basic and left unanswered questions and problems. Another reviewer reported that the company's agent failed to show up for a property viewing, and when they did, the property was already marked as "let agreed" online.
Positive Experiences
However, a few reviewers have reported positive experiences with Boyce Thornton. They praised the company's knowledge of the local market, professionalism, and efficiency. One reviewer mentioned that the company's team, particularly Suzy, was knowledgeable, professional, and efficient throughout the sales process.
Efficiency and Knowledge
The positive reviewers highlighted Boyce Thornton's strengths in terms of efficiency and knowledge of the local market. The reviewers appreciated the company's professionalism and the helpfulness of its representatives.
