Providing high-quality, patient-centered healthcare
At Hedge End Medical Centre, we are committed to providing high-quality, patient-centred care to our community. As a modern, forward-thinking practice, we strive to embrace the latest technology and innovative solutions to improve our patients' experience.
Our Online Services
We understand the importance of convenience and flexibility in today's fast-paced world. That's why we offer a range of online services designed to make it easier for you to access our care. With our online portal, you can:
- Book appointments and repeat prescriptions
- View your medical records and allergies
- Request medication refills and test results
- Access your Covid pass for international travel
- And much more!
NHS App
Our NHS App is a powerful tool that allows you to access a range of health and care services online. With the app, you can:
- Check your symptoms and get instant advice
- Book appointments and view your medical record
- Order repeat prescriptions and view your medication list
- Access your Covid pass
Registering for Online Services
We offer several options for registering for online services, including the NHS App, Patient Access, and more. To register, please download our registration form and complete it with two forms of ID. We will verify your identity and provide you with access to our online services.
Children and Online Access
We understand that children and young people require special care when it comes to online access. We have a strict policy in place that ensures children under 11 years old are presumed to lack capacity, and children aged 11-15 years old require a clinician's assessment to determine their capacity. For more information, please speak with one of our reception team members.
Our Commitment
At Hedge End Medical Centre, we are committed to providing high-quality, patient-centred care. We strive to continuously improve our services and stay ahead of the curve when it comes to innovation and technology. Our dedicated team is here to support you every step of the way.
Inefficient Service
Many reviewers have expressed frustration with the service provided by Hedge End Medical Centre. Some have reported long wait times, difficulty in getting appointments, and poor communication. The centre's reliance on electronic consulting (e-consults) has been a source of criticism, with some patients finding it impersonal and difficult to use.
Excellent Personal Care
Despite the issues with the medical centre's systems, some patients have praised the personal care they have received from the doctors and nurses. Friendly and helpful receptionists have been mentioned as a highlight, and some patients have been impressed with the centre's ability to provide timely appointments.
Age Discrimination Concerns
One reviewer has raised concerns about age discrimination, alleging that the centre is refusing care to elderly patients who are unable to use e-consults. This has led to reports of patients being denied appointments and investigations.
Limited Face-to-Face Appointments
Several reviewers have mentioned the difficulty in getting face-to-face appointments with doctors, with some feeling that the centre is prioritizing electronic consultations over in-person care.
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