Find Your Dream Home with Pure Lettings Limited
At Pure Lettings Limited, we are an independent Norwich lettings agent, passionate about providing exceptional service to our clients. Since our establishment in 2006, we have been committed to acting in the best interests of our clients, ensuring a smooth and stress-free experience for all parties involved.
Our Story
Launched in 2006, our business has grown from strength to strength, adopting a forward-thinking approach to the property industry and operations. Our team, carefully selected for their passion for property, customer care experience, and attention to detail, provides unparalleled customer service unmatched in Norwich.
Our Services
As a comprehensive lettings agent, we offer a range of services tailored to meet the needs of our clients. Our property portfolio features an extensive range of properties to let in Norwich, carefully selected to cater to diverse requirements. We also provide expert landlord services, including rent guarantee, property management, and HMO services. Our team is dedicated to delivering exceptional service, ensuring prompt rent collection, and maintaining a 99% rent collection rate.
Our Team
Our team is the backbone of our business. We believe in the importance of feedback, allowing us to improve and grow with the needs of our clients. We take pride in getting to know all our clients, from landlords to tenants, and our trusted contractors. This personalized approach enables us to build strong relationships, fostering trust and confidence in our services.
Why Choose Us?
At Pure Lettings Limited, we believe that every day is an opportunity to learn and improve. Our team works hard to provide professional and exceptional service, combining innovative thinking with traditional values. We connect with our clients on a personal level, understanding their unique requirements and tailoring our services to meet their needs.
Testimonials
Don't just take our word for it! Our clients have shared their positive experiences with us, praising our friendly and helpful approach, prompt response to issues, and professional service. We take pride in our reputation as a trustworthy and reliable lettings agent, dedicated to delivering exceptional service to all our clients.
Poor Customer Service and Maintenance Issues
The letting agency, Pure Lettings, has received criticism for their poor customer service and maintenance issues. Some tenants have reported difficulties in getting their concerns addressed, and maintenance requests have been left unattended. The agency's response to issues has been described as disorganized and unhelpful.
Unpleasant Rental Properties
Several reviewers have reported that the properties rented through Pure Lettings were in poor condition, with issues such as mold, dampness, and faulty heating systems. The properties have been described as "filthy" and "falling apart".
Unresponsive Staff
Some tenants have reported that the staff at Pure Lettings are unresponsive and unhelpful, failing to address concerns or provide adequate support.
Positive Experiences
On the other hand, many reviewers have reported positive experiences with Pure Lettings, praising the agency's efficiency, friendly staff, and helpful maintenance team. Some tenants have reported that the agency has been quick to resolve issues and provide support when needed.
Efficient Letting Process
Several reviewers have praised Pure Lettings for their efficient letting process, making it easy for tenants to secure properties quickly and with minimal hassle.
Friendly and Helpful Staff
Many reviewers have praised the staff at Pure Lettings, describing them as friendly, helpful, and approachable.
