Business Details
20 Years
experience
Emergency
services
Trusted Lettings & Property Management Services in Norwich
Established in 2006, Pure Lettings has built a reputation as an independent lettings agent committed to exceptional client service. Our forward-thinking approach to property management and lettings is underpinned by 19 years of industry experience. We prioritise client relationships, ensuring landlords and tenants receive tailored support throughout their property journey. Our team operates with staggered office hours and a dedicated 24/7 emergency service to address urgent needs promptly. With a 99% prompt rent collection rate, we provide landlords with reliable financial assurance. Our client-centric philosophy extends to valuing feedback, which enables continuous improvement in meeting evolving market demands.The team combines property expertise with customer care experience to deliver professional services across Norwich. We maintain transparency in processes, from property viewings to tenancy management, ensuring legal compliance and security for all parties involved. Our services include fully managed and let-only options, catering to diverse landlord requirements. By fostering strong relationships with tenants, landlords, and contractors, we ensure seamless property transactions and ongoing support.
Services
Property Letting
Property Management
HMO Services
Tenant Referencing
Emergency Maintenance
Details
- Year established: 2006
Highlights and features
- We have 19 years of experience in Norwich lettings and property management.
- Our team provides 24/7 emergency support for urgent property issues.
- We maintain a 99% prompt rent collection rate for landlord reliability.
- Our services include both fully managed and let-only property options.
- We operate with staggered office hours for extended client accessibility.
What people say
Friendly and helpful staff
Prompt issue resolution
Professional service
Easy move-in process
Responsive communication
Services
Property Management
Our fully managed property service handles all tenant communications, maintenance requests, and rent collection. We ensure landlords receive payments promptly with our 99% collection rate. The service includes 24/7 emergency support and regular property inspections to maintain value and tenant satisfaction.
Tenant Referencing
We conduct comprehensive tenant background checks including credit history, employment verification, and previous landlord references. This process ensures reliable tenant placement while protecting landlords' investments. Our external referencing company provides detailed reports for informed decision-making.
HMO Services
Specialist management for Houses in Multiple Occupation including licensing compliance and communal area maintenance. We ensure HMO properties meet safety standards while maintaining tenant comfort through regular cleaning and facility checks.
Let Only Service
We advertise properties, organise viewings, and handle tenant applications. Once tenants are placed, landlords manage direct communication and rent collection. This cost-effective solution provides professional lettings without ongoing management fees.
Emergency Maintenance
24/7 emergency repair service for critical property issues including plumbing failures, electrical faults, and security breaches. Our dedicated out-of-hours team ensures rapid response times to protect tenant safety and property integrity.
People
Lydia
Lettings Manager
With extensive experience in Norwich property markets, Lydia specialises in tenant-landlord relations and property placement. She ensures smooth transactions and prompt issue resolution for clients.
Carl
Property Consultant
Carl manages property viewings and tenant applications, leveraging his local market knowledge to match clients with suitable rental solutions across Norwich.
Natasha
Tenant Services Coordinator
Natasha supports tenants throughout their tenancy, handling inquiries and ensuring timely maintenance responses to maintain property standards.
Trish
Administrative Manager
Trish oversees contract processing and documentation, ensuring legal compliance and accurate record-keeping for all property transactions.
Joe
Maintenance Technician
Joe provides prompt repair services for emergency and scheduled maintenance, ensuring properties remain in excellent condition for tenants.
Questions
What lettings services do you offer?
We provide fully managed property management and let-only services with tailored support for landlords and tenants across Norwich.
How quickly do you handle maintenance requests?
Emergency repairs receive immediate attention with our 24/7 response team, while routine issues are resolved promptly during office hours.
What fees apply to landlords?
Fully managed properties have a £350 setup fee plus 10% monthly management fee. Let-only services charge 100% of first month's rent inclusive of VAT.
How do you ensure rent payments?
Our rigorous tenant referencing process and active management achieve a 99% prompt rent collection rate for landlord reliability.
Can I refer a landlord for rewards?
Yes, successfully referring a landlord choosing fully managed service earns a £100 gift voucher under our referral program.
What areas do you cover?
We specialise in Norwich properties with in-depth local market knowledge and tenant networks across the city.
