At Credential, we pride ourselves on being one of the most respected and trusted independent estate agents in London. With over 25 years of experience in the industry, we have built a reputation for providing a proactive and personalized approach to property sales, lettings, and management.
Our Expertise
Our team of experienced professionals has extensive knowledge of the South West London property market, including Tooting, Balham, Brixton, Streatham, Clapham, Colliers Wood, Earlsfield, Norbury, Wandsworth, Mitcham, Wimbledon, and surrounding areas. We offer a wide range of services, including residential property sales, lettings, and management, ensuring that our clients receive a comprehensive and tailored experience.
Personalized Service
At Credential, we understand that every client is unique, and we strive to provide a personalized service that meets their individual needs. Our team takes the time to get to know each client personally, ensuring that we can deliver a friendly and professional service that sets us apart from other estate agents.
Our Ethos
Our ethos is built on honesty, clear communication, and integrity. We believe in providing realistic valuations, and our experienced staff will give you the right advice to ensure that you make informed decisions. We do not believe in aggressive tactics, and we want to ensure that you are not just another number on our books.
Meet Our Team
Our team is made up of experienced professionals who are passionate about property and committed to providing exceptional customer service. We pride ourselves on our ability to build long-lasting relationships with our clients, and our team is dedicated to ensuring that every client receives a personalized and professional service.
Client Feedback
Don't just take our word for it! Our clients have praised our service, citing our professionalism, friendly approach, and ability to provide personalized advice. Read what our clients have to say about us on our testimonials page.
Poor Customer Service and Unfair Charges
Several reviewers have expressed their disappointment with Credential's customer service, citing rude behavior from certain staff members, particularly Ollie. Some have reported being unfairly charged for damages they claim they did not cause, and being ignored when trying to address important issues with their properties.
Issues with Property Condition and Maintenance
Some reviewers have reported moving into properties with pre-existing issues, such as broken blinds and unpaid bills, which were not addressed by Credential. Others have had to deal with serious maintenance issues, like mold, which were not promptly addressed.
Positive Experiences with Credential
On the other hand, many reviewers have reported having a seamless and pain-free experience with Credential. They have praised the staff for being friendly, efficient, and professional. Some have appreciated the personalized service and attention to detail provided by certain staff members, such as Victoria.
