Exceptional hospitality in a stunning seaside setting
Our Story
The Royal Pier Hotel has a rich history that dates back to the Victorian era. Originally built as a summer residence for Princess Beatrice, the hotel has been a popular meeting place for the wealthy and royal travelers who followed in her footsteps. Over the years, the hotel has undergone transformations, but its commitment to providing exceptional service and comfortable rooms has remained unchanged.
Our Services
At the Royal Pier Hotel, we offer a range of services designed to ensure a memorable stay. Our 65 bedrooms are fully equipped with modern amenities, including tea and coffee making facilities, hairdryers, and wall-mounted USB sockets. We also offer a range of dining options, including a full English breakfast and evening meals served in our elegant dining room. Our bar area is a popular spot to relax and enjoy a drink or two, with our friendly staff happy to cater to your every need.
Recreational Activities
In addition to our comfortable rooms and sumptuous dining options, we also offer a range of recreational activities to help you unwind and make the most of your stay. Our indoor heated swimming pool is open daily from 7:45 am to 6:30 pm, and we also offer a spa pool area where you can relax and rejuvenate. Our leisure facilities also include a lift to all main floors, making it easy to move around the hotel.
Local Attractions
The Isle of Wight is a beautiful destination with a rich history and heritage. While staying at the Royal Pier Hotel, you may want to explore some of the local attractions that the island has to offer. These include the Wildheart Animal Sanctuary, where you can see a variety of animals, including tigers, lions, and primates; the Dinosaur Isle museum, which showcases the island's fossil history; and Sandown Pier, which offers a range of activities, including bowling, crazy golf, and an amusement park.
Other Attractions
Other attractions in the area include Amazon World, where you can learn about conservation and rainforests and see animals such as monkeys, birds, and reptiles; Blackgang Chine, an enchanting theme park with a range of activities, including pirate ships, moving dinosaurs, and cowboy towns; Monkey Haven, an award-winning sanctuary for monkeys, birds, and reptiles; and Carisbrooke Castle, a historic fortress with a rich history dating back over 1,000 years.
Physical Appearance
The hotel's exterior and interior have been criticized for being tired and worn out, with peeling wallpaper, outdated decor, and filthy stairs and lifts. The rooms have also been described as lacking in cleanliness, with stains on the quilt covers and dull, dated decor.
Room Amenities
Several reviewers have complained about the poor condition of the rooms, including thin mattresses, noisy bathrooms, and poor lighting. The bathrooms have been described as cramped and poorly lit, with some rooms having issues with the showerheads or leaks.
Staff and Service
Some reviewers have praised the friendly and exceptional staff, while others have criticized the manager's lack of customer service. One reviewer was particularly impressed with the assistant manager's help in finding an alternative room, while another reviewer was disappointed with the manager's brief appearance and lack of attention to customer needs.
Food and Drink
The hotel's food has been described as hit or miss, with some reviewers enjoying the breakfasts but criticizing the packet soup and overcooked vegetables. Desserts have been praised, but the hotel's restaurant has been criticized for being inflexible with meal times and serving sizes.
Location and Amenities
The hotel's location has been praised by some reviewers for being convenient and close to the beach and town, but others have complained about the lack of nearby activities and poor Wi-Fi connectivity.
Overall Experience
Several reviewers have shared negative experiences at the hotel, criticizing the poor condition of the rooms, lack of cleanliness, and poor service. Others have had more positive experiences, praising the friendly staff and convenient location. However, across all reviews, it is clear that the hotel needs significant renovations to improve the overall experience for guests.
