Your Health, Our Priority
We are a dedicated team of healthcare professionals committed to providing high-quality medical services to our patients. Our goal is to deliver comprehensive, patient-centered care that addresses the unique needs of each individual.
Our Services
At The Nelson Medical Practice, we offer a wide range of medical services designed to promote overall health and wellness. Our services include:
- Appointments: Make, change, or cancel an appointment with one of our healthcare professionals.
- Prescriptions: Obtain a prescription for medication or treatment.
- Medical Education: We are a training practice, committed to training the doctors of tomorrow.
- Patient Confidentiality: We respect your right to privacy and keep all your health information confidential and secure.
- Patient Group: Join our virtual patient participation group and have a say in how our practice is run.
- Patient Rights and Responsibilities: We are committed to giving you the best possible service and working together to achieve this.
About Our Practice
The Nelson Medical Practice is a training practice, committed to training the doctors of tomorrow. We are registered with the Information Commissioner's Office and comply with the Data Protection Act 2018. We manage requests for access to medical records according to the Act.
Our Team
Our team of healthcare professionals is dedicated to providing you with the best possible care. Meet our team and learn more about our medical staff.
Access to Medical Records
We manage requests for access to medical records according to the Data Protection Act 2018. As a parent, family member, or carer, you may be able to access services for someone else. We call this having proxy access.
Complaints
We recognize that problems may arise with the service we provide, but we hope these can be sorted out quickly and easily, often at the time they arise.
Health Information
We provide self-care advice and links to helpful resources. We also offer medical education and training to our patients.
Staff Conduct and Organisation
The staff at the Nelson Medical Practice have been criticised for their dismissive and rude attitude towards patients. One reviewer had a particularly bad experience with the staff, who were unhelpful and unapologetic when they made mistakes. The staff were also described as belittling and rude by another reviewer, who felt that they were spoken down to and not taken seriously.
Difficulty in Making Appointments
Several reviewers had trouble making appointments at the practice. One reviewer was told that they were no longer a patient and had to re-register, while another was left waiting for 26 minutes on the phone only to be told that no appointments were available. Another reviewer was diverted to different queues multiple times and was still waiting for an appointment.
Technical Issues
Some reviewers experienced technical issues with the practice's online systems. One reviewer was unable to use the app to book an appointment for their child, while another was frustrated with the phone booking system, which had too many options and left them waiting for long periods of time.
Positive Experiences
Despite the negative reviews, some reviewers had positive experiences at the Nelson Medical Practice. Several reviewers praised the friendly and helpful staff, and mentioned that they were able to get appointments quickly and easily. One reviewer was impressed with the proactive changes the practice had made to improve patient experiences.
Medical Care
Some reviewers had issues with the medical care they received at the practice. One reviewer was prescribed the wrong medication for their child, while another was given incorrect advice by a doctor. However, other reviewers praised the doctors and medical staff for their helpfulness and attentiveness.
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