Delivering Excellence, Every Mile, Every Time.
Our company is a leading provider of international express and parcel delivery services, serving businesses and individuals across the globe. With a network spanning over 220 countries and territories, we connect people and businesses to the world, ensuring seamless and efficient delivery of goods and documents.
What We Do
We offer a comprehensive range of services designed to meet diverse shipping needs. Our services include:
Express Delivery Solutions
- Urgent delivery of documents and parcels worldwide
- Guaranteed overnight and same-day delivery options
- Customized routing and tracking solutions
Parcel Delivery
- Secure and reliable delivery of small to large parcels
- Multiple packaging and collection options
- Competitive rates and transparent pricing
Import & Export Services
- Import and export management for international trade
- Customs clearance and documentation handling
- Global logistics and freight forwarding expertise
Specialized Services
- Dangerous goods transportation and dry ice handling
- Mobile phone servicing and repairs
- E-commerce fulfillment and pick-and-pack solutions
Customer-Centric Approach
At our core, we believe in delivering exceptional customer experiences. Our team of dedicated professionals is committed to providing personalized attention, clear communication, and proactive support throughout the shipping process. We prioritize transparency and provide real-time tracking information to ensure peace of mind for our clients.
Continuous Innovation
We invest in technological advancements and innovative solutions to enhance our services and streamline the shipping process. Our platform offers seamless online booking, numerous payment options, and comprehensive tracking tools. We are dedicated to pushing the boundaries of logistics and delivery, making international trade simpler and more efficient than ever before.
Customer Experience
It appears that Impact Express has a mix of excellent and poor service experiences. On one hand, several customers have praised the company's helpful and responsive staff, including James, Andrew, and Kelly. They have been instrumental in resolving issues and providing guidance throughout the shipping process.
Delays and Loss
On the other hand, some customers have experienced significant delays and loss of valuable items. Hasmeet Kaur's iPhone8 was lost, and despite filing a claim, the company took over three months to process it. Kr Sabers' review does not mention any issues, but it's possible that they have not experienced any problems.
Additional Issues
Other customers have reported poor communication and unresponsive staff, which can make the shipping process more stressful. Adrian Shepherd considers Impact Express to be an "absolute rip-off" and advises customers to seek quotes from other companies like Parcel2go, MyParceldelivery, or Transglobal.
Conclusion
Impact Express's service appears to be hit-or-miss, with some customers receiving excellent care while others experience significant issues.
