LettingsBU is the official student letting service of Bournemouth University, established in 2008 to meet the increasing demand for quality private sector student housing. Our primary objective is to provide students with access to a wide range of BU-approved student houses in Bournemouth and the surrounding areas, including Winton, Charminster, Ensbury Park, Wallisdown, Lansdowne, Bournemouth Town Centre, Boscombe, Talbot Village, and Moordown.
Our Services
We offer a comprehensive range of services to students and landlords alike. Our student-focused approach ensures that we remain committed to providing excellent value for money, good quality properties in great locations, and unparalleled customer service. For students, we offer accompanied viewings with a BU Housing Officer, and a Holding Deposit of 99 per person to secure your chosen property. We also provide a wealth of information and advice to help you navigate the student accommodation search process.
For landlords, we recognise the importance of financial certainty and offer rental guarantees and a selection of attractive lettings options to meet your individual requirements. Our team of experienced and fully trained Housing Officers is dedicated to providing a bespoke service tailored to your specific needs.
Our Mission
At LettingsBU, we are committed to being Bournemouth's preferred student accommodation supplier. We strive to provide students with a seamless and stress-free experience, from searching for properties to securing the perfect accommodation. Our partnership with the Bournemouth University Student Union (SUBU) ensures that we remain student-focused and committed to providing excellent value for money.
Why Choose Us
We are the only student letting service endorsed by SUBU, and we pride ourselves on our commitment to providing good quality affordable student houses with customer service to match. Our priority is to find the right accommodation for you at the right price, and we regularly review and agree with SUBU to ensure that we offer the best value for money in comparison to our competitors.
Service and Customer Support
The reviews indicate a mixed bag of experiences with the company's service and customer support. While some customers have praised the helpful staff, others have reported poor experiences. Jessimanyuu rated the service 4 stars, citing the only negative as the constant poor signal and difficulty in getting through to someone. On the other end of the spectrum, Elin Havard was completely dissatisfied, stating that her friend couldn't get through to anyone and didn't receive a response to voicemails and emails.
Websites and Renting Experience
Some customers have had issues with the company's websites and renting experience. Alex Wilson found the website to be overly complex and often unresponsive, while Laura Lily expressed frustration with the company's unprofessional approach to organizing viewings.
Exceptional Experiences
A few customers have had positive experiences with the company. Simon Cridland loved his time in Bournemouth and would definitely go back, while Adam Young praised the staff for being knowledgeable, helpful, and responsive. Stuart from the company even went above and beyond to help Adam Young during an emergency.
Miscellaneous
Lastly, Adam Hoskin felt that the 126 booking fee was excessive, pointing out that the company made a sizeable profit from his group's viewings and paperwork.
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