About Our Vision
Fracino is a family-run business with a long and proud history of crafting exceptional espresso and cappuccino machines. Founded on innovation and fuelled by a passion for quality, we've become the UK's leading manufacturer of these delightful coffee creations. Our machines grace bustling coffee shops, stylish hotels, and even prestigious global summits, delighting coffee lovers worldwide.
Our Expertise
From our state-of-the-art manufacturing facility in Birmingham to our dedicated team of engineers, we take pride in every step of the process. We meticulously design and engineer each machine, ensuring not only exceptional coffee quality but also ease of use and durability.
Our Products
We offer a comprehensive range of espresso and cappuccino machines to cater to diverse needs and budgets. From traditional and elegant models to compact and mobile options, we have the perfect machine for every coffee lover. We also provide a wide array of accessories like knock out drawers, barista tools, and cups & saucers to elevate your coffee experience.
Our Values
Fracino is committed to:
- Excellence: We continuously strive for innovation and perfection in every machine we create.
- Quality: We use only the finest materials and manufacturing processes to ensure the highest standards.
- Sustainability: We are conscious of our environmental responsibility and actively implement sustainable practices.
- Innovation: We embrace new technology and trends to deliver the most advanced and user-friendly coffee machines.
Our Journey
From humble beginnings in a garden shed to our current position as a leading global manufacturer, our journey has been filled with milestones and accolades. We take pride in our heritage and remain driven by a thirst for innovation and the delight of coffee lovers everywhere.
Join Us
Fracino is a company where passion meets expertise. If you share our love for coffee and innovation, join us and be a part of our journey to elevate the coffee experience.
Overview of Reviews
The reviews of Fracino coffee machines and customer service are mixed, with some customers expressing great satisfaction and others experiencing poor service and machine failures.
Positive Experiences
Excellent Customer Service
Several reviewers praised the excellent customer service they received from Fracino, mentioning friendly and helpful staff, including Sue in the parts department. They also appreciated the quick and effective repair and servicing of their machines.
High-Quality Machines
Reviewers were happy with the quality of their Fracino machines, describing them as "wonderful", "superb", and "lovely". They appreciated the machines' performance and durability, particularly in demanding environments such as mobile catering.
British Manufacturing
Some reviewers were proud to support a British manufacturer, mentioning the benefits of sourcing replacement parts from the UK rather than waiting for delivery from abroad.
Negative Experiences
Poor Customer Service
Several reviewers expressed frustration and anger with Fracino's customer service, citing poor communication, unhelpful staff, and aggressive behavior from the owner. They felt that their concerns were ignored, and they were charged for repairs that didn't fix the problems.
Machine Failures
Some reviewers experienced problems with their Fracino machines, including leaks, breakdowns, and poor performance. They were disappointed with the company's response to these issues, feeling that they were not taken seriously.
