Craftsmanship meets Innovation
Acquisitions Fireplace Shops in London is a renowned business that has been producing some of the world's finest fireplaces since 1974. Our company was founded with a focus on reclaiming beautiful antique chimneypieces, and over the years, we have grown to become a leader in the industry. We take pride in our authentic skills and materials, and our collection of period-style and modern fireplaces continually expands to meet contemporary demand.
At Acquisitions, we believe that craftsmanship is key to creating a high-quality fireplace. Our skilled craftsmen use traditional techniques to produce fireplaces that are not only functional but also aesthetically pleasing. We believe that a fireplace is the heart of any home, and we are committed to providing our clients with fireplaces that meet their unique needs and styles.
Services Offered
At Acquisitions, we offer a comprehensive range of services, from design and installation to bespoke and restoration services. Our team of experts works closely with our clients to ensure that their vision is brought to life, whether it's a traditional British-made multi-fuel and gas stove or a streamlined wall-mounted X-FIRES.
Design and Installation
At Acquisitions, we take care of everything from original design right through to installation. Our team of designers works closely with our clients to create a fireplace that is both functional and beautiful. We understand that every client has unique needs and preferences, and we strive to create a fireplace that meets their specifications. Once the design is complete, our installation team takes over, ensuring that the fireplace is installed correctly and safely.
Bespoke and Restoration
At Acquisitions, we understand that some clients have unique needs that can't be met by standard fireplaces. That's why we offer bespoke services, where we can produce non-standard fireplaces to order. We can also faithfully reproduce and restore antique designs, ensuring that the fireplace fits seamlessly into the client's home.
Products Offered
At Acquisitions, we offer a wide range of fireplaces, including traditional and contemporary styles. Our collection includes hand-carved marble surrounds and classic cast-iron inserts, as well as streamlined wall-mounted X-FIRES and British-made multi-fuel and gas stoves. We also offer a range of accessories, including stone care products, to ensure that the fireplace stays in excellent condition for years to come.
In addition to our own range of fireplaces, we also offer products from other brands, including DRU, ELEMENT-4, EVONIC METALFIRE, ORTAL, and RAIS. Our team of experts can help clients choose the perfect fireplace for their home, taking into account their needs, preferences, and budget.
Heritage Collection and X-FIRES
At Acquisitions, we offer a Heritage Collection of antique fireplaces that are carefully restored to their former glory. We also offer X-FIRES, a collection of modern, wall-mounted fireplaces that are both stylish and functional. The X-FIRES collection includes flueless, balanced flue, electric, frameless, and hole-in-the-wall designs, ensuring that there is a fireplace to suit every need.
At Acquisitions, we are committed to providing our clients with high-quality fireplaces that meet their unique needs and preferences. Our team of skilled craftsmen, designers, and installation experts work together to ensure that every fireplace is produced to the highest standards of quality and craftsmanship. We take pride in our reputation as one of the world's finest producers of period-style and modern fireplaces, and we look forward to continuing to serve our clients for many years to come.
Excellent Service and Products
Acquisitions has received widespread praise for its exceptional service and products. Many customers have reported receiving outstanding guidance and excellent service from the team, from initial meetings to installation. The company has also been commended for its beautiful and high-quality products, including period fireplaces, Adam style fireplaces, and stunning marble fire surrounds.
Disappointing Experience
However, some customers have had a less than optimal experience with Acquisitions. One customer reported a disastrous installation, where the company failed to show up to finish the job, leaving holes in the side of their house and ruining the fireplace paint. Another customer had a frustrating experience with the process of ordering a bespoke marble fire surround, encountering delays and poor customer service.
Showroom Experience
Visitors to the showroom have generally reported a positive experience, with helpful staff and a wide range of stoves and fireplaces available for viewing. However, one customer did not receive a quote or follow-up after visiting the showroom.
Installation and Quality
Acquisitions has also been praised for its installation team, with one customer reporting a top-drawer service and a great end product. However, another customer had a negative experience with the installation, citing confusion and poor communication.
Communication and Customer Service
Unfortunately, some customers have reported poor communication and customer service from Acquisitions. One customer had to chase the company for a quote and clarification, while another received uninterested and unhelpful email responses from the sales team.
