Transforming Spaces, One Fireplace at a Time.
Real Flame has been guiding discerning homeowners and architects in crafting the perfect atmosphere for over 40 years. We specialize in traditional and contemporary fireplace installations, encompassing a diverse range of gas, bio-ethanol, and electric fires.
Our Expertise
Our team of experienced professionals possesses unparalleled knowledge of the fireplace industry. We can guide you through the entire process, from initial consultation and design to meticulous installation and ongoing maintenance. We are leaders in:
- Gas fire supply & installation: We offer comprehensive solutions for all your gas fire needs, from traditional coal-effect models to modern, clean-burning alternatives.
- Bio-ethanol conversions: We seamlessly integrate sustainable bio-ethanol burners into your existing fireplace or construct a bespoke ethanol-burning feature.
- Bespoke installations: Our skilled craftsmen can create a unique and personalized fireplace design that perfectly complements your unique space and vision.
- Flue & fan systems: We ensure efficient gas fire performance with precision-engineered flue systems and silent, reliable fans.
- Full service & repairs: Our dedicated team attends to all your fireplace needs, from regular maintenance to comprehensive repairs.
Our Vision
At Real Flame, we believe in creating warm and inviting spaces that enhance the beauty and functionality of your home. We are committed to:
- Providing exceptional customer service and personalized guidance.
- Sourcing the highest quality products from reputable manufacturers.
- Delivering meticulous craftsmanship and attention to detail.
- Promoting sustainable and environmentally conscious solutions.
Our Commitment
Our legacy rests on a foundation of unwavering customer satisfaction and professional integrity. We are proud to have installed thousands of fireplaces across London and beyond, from illustrious Royal Palaces to private homes.
Mixed Reviews for Real Flame
Disappointing Experience with Real Flame
One reviewer had a dreadful experience with Real Flame, citing a lack of transparency and poor communication. The company failed to honour a quoted price, resulting in an additional cost of over 800 for a frame. Furthermore, the delivery was not included in the original price, and the reviewer was not informed about this until it was time for collection. The frame eventually arrived a month late, and the reviewer had to collect it themselves, which added to the overall disappointment.
Positive Experiences with Real Flame
On the other hand, several reviewers had very positive experiences with Real Flame. They praised the company's professionalism, efficiency, and experts' ability to provide custom solutions for their fireplace needs. The staff were commended for their helpfulness, attention to detail, and ability to deliver high-quality results. Real Flame's ability to provide eco-friendly and safe solutions was also highlighted as a major plus.
Key Points
- Real Flame failed to honour a quoted price, resulting in additional costs for one reviewer.
- The company's communication and transparency were called into question.
- Several reviewers praised Real Flame's professionalism, efficiency, and expertise.
- The company's ability to provide custom solutions, eco-friendly options, and high-quality results were highlighted as positives.
