Business Details
20 Years
experience
Emergency
services
Trusted IT Solutions for Business Growth
Founded in 2006, Serval Systems was established by two brothers with extensive experience in large-scale enterprise IT. Our mission is to empower businesses through tailored technology solutions, combining local support with national expertise. With international accreditations and award-winning projects, we deliver holistic IT services focused on cloud migration, cybersecurity, and digital transformation. Our strategic acquisitions have expanded our reach across the UK, creating a network of six businesses while maintaining family ownership and private funding.We prioritise long-term partnerships, underpinned by values of trust, integrity, and proactive service. Our team of certified engineers and consultants provides nationwide support, ensuring businesses benefit from cutting-edge technology and 24/7 reliability. Recognised as a leader in the IT Managed Service Provider (MSP) sector, we combine technical excellence with a client-centric approach to drive sustainable growth and operational efficiency.
Services
Cloud Migration
Cyber Security
IT Consultancy
Smart Buildings
Digital Transformation
On-premise IT
Access Control
Network Monitoring
Details
- Year established: 2006
Highlights and features
- We offer 20 years of experience in enterprise IT solutions.
- Our team holds certifications with Microsoft, Citrix, and Cisco.
- We guarantee 94% customer satisfaction scores.
- Our family-owned business prioritises long-term client relationships.
- We provide proactive IT support with nationwide coverage.
Associations and certifications
- Cyber Essentials
What people say
Painless transition
Exceptional customer service
Proactive support
Technical expertise
Reliable partnerships
Services
Cloud Migration
Our cloud migration services enable businesses to transition seamlessly to secure, scalable environments. We specialise in Microsoft Cloud solutions, ensuring minimal disruption while optimising performance. By mapping every step of the process, we maintain operational continuity and future-proof your IT infrastructure.
Cyber Security
We provide comprehensive cybersecurity solutions including Cyber Essentials certification, threat defence, and rapid incident response. Our proactive measures safeguard data and systems against evolving digital threats, ensuring compliance and business continuity for clients across all sectors.
Digital Transformation
Our digital transformation services focus on enhancing business operations through strategic technology integration. We help organisations adopt modern workflows, improve customer experiences, and drive long-term success through tailored IT strategies and implementation support.
Smart Buildings
We transform commercial spaces with smart technology solutions including access control, cloud CCTV, and sensor networks. These systems enhance security, energy efficiency, and operational visibility through real-time data analytics and remote monitoring capabilities.
IT Consultancy
Our consultancy services offer strategic guidance on IT infrastructure optimisation and digital strategy. With expertise in enterprise environments, we help businesses align technology investments with organisational goals, ensuring scalable and cost-effective solutions.
People
Jeff Dodd
Group CEO
Jeff Dodd, former IT and facilities director for a 2,000-employee company, brings extensive executive experience in IT strategy and acquisitions. He transitioned from financial services to lead Serval Systems's growth as Group CEO.
Matthew Dodd
Group CTO
Matthew Dodd, Group CTO, has over 25 years of technical expertise in Windows & Unix environments, networking, and ITIL service management. He holds multiple industry certifications and leads our technical innovation initiatives.
Questions
What IT services does entrustIT offer?
We provide cloud migration, cybersecurity, digital transformation, smart building solutions, and comprehensive IT consultancy services tailored to midmarket businesses.
Do you support businesses outside the UK?
While our headquarters are in the UK, we serve international clients through strategic partnerships and remote support capabilities.
How quickly can you resolve IT issues?
91% of tickets are resolved by the first technician, with 86% addressed within the first hour of reporting.
Are your cybersecurity services certified?
Yes, we are accredited under the Cyber Essentials scheme and maintain industry-standard certifications for our security solutions.
Can you handle emergency IT situations?
Our 24/7 support team provides emergency services with rapid response times for critical IT incidents across the UK.
How do you ensure service quality?
We maintain quality through continuous staff training, regular client feedback reviews, and adherence to international IT service management standards.
