Exquisite Jewellery for the Modern You
At Astley Clarke, we're passionate about creating exquisite jewellery that's both stylish and meaningful. Our journey began with a vision to craft pieces that not only make a statement but also tell a story. With a deep understanding of the importance of sustainability, we're committed to making jewellery that's kinder to the planet and its people.
Our Story
Astley Clarke was founded on the principles of creating beautiful jewellery that's not only aesthetically pleasing but also carries emotional significance. Our story began with a passion for craftsmanship, attention to detail, and a commitment to quality. Over the years, we've evolved to become a leading jewellery brand, known for our unique designs, exceptional quality, and dedication to sustainability.
Our Services
At Astley Clarke, we offer a range of services designed to make your jewellery shopping experience seamless and enjoyable. From our comprehensive gemstone guide to our convenient jewellery care and repair services, we're committed to providing exceptional customer service. Whether you're looking for a bespoke piece or seeking guidance on how to care for your jewellery, our expert team is always available to assist you.
Sustainability
As a fully accredited member of the Responsible Jewellery Council, we're committed to making jewellery that's kinder to the planet and its people. We believe that jewellery should not only be beautiful but also sustainable. Our commitment to sustainability is reflected in our practices, from sourcing materials to our manufacturing processes. We're dedicated to reducing our environmental footprint and promoting responsible jewellery practices throughout the industry.
Poor Quality Products and Disappointing Experiences
Several reviewers expressed disappointment with the quality of Astley Clarke's products. The stacking biography bracelets, in particular, were criticized for breaking easily, with one reviewer stating that they had to replace multiple bracelets within a short period. Another reviewer complained about the chain of a necklace they purchased getting tangled easily. Furthermore, a customer was unhappy with the gold plating of a locket, which they claimed was too thin and prone to tarnishing.
Customer Service Issues
Some reviewers encountered issues with Astley Clarke's customer service. One customer was disappointed when a discount code they received did not work, and they did not receive a response to their email inquiry. Another customer had to jump through hoops to get reimbursed for a faulty product, having to send multiple photos and wait for a replacement.
Excellent Customer Service Experiences
On the other hand, several reviewers praised Astley Clarke's customer service. Some reviewers received exceptional assistance from customer service representatives, such as Claudia, Emma, and Robyn, who went above and beyond to resolve issues and provide excellent care. These reviewers were thrilled with the personalized service they received and would highly recommend Astley Clarke.
General Impressions
Some reviewers were generally impressed with Astley Clarke's products and services. They appreciated the beautiful jewelry, excellent customer service, and the overall shopping experience.
