Business Details
25 Years
experience
Emergency
services
Open 24/7
always available
Trusted Senior Care Home in Shrewsbury
Established in 2001, Holy Cross has dedicated itself to providing exceptional residential care in a warm, homely environment. Our team of experienced professionals prioritises individual needs, ensuring residents maintain their independence while receiving 24-hour support tailored to their specific requirements. With over 35 years of combined leadership experience from our owners, Leslie Jones and Jane Welsman-Jones, we have continually enhanced our facilities and services to meet evolving care standards.Our commitment to excellence is evidenced by our Investors in People accreditation and registration with the Care Quality Commission. We foster a vibrant community through diverse activities, pet-friendly policies, and strong healthcare partnerships, creating a supportive atmosphere where residents' dignity, privacy, and quality of life remain paramount. Our staff's dedication to continuous improvement ensures we maintain the highest standards of care and comfort.
Services
24 Hour Care
Activity Program
Healthcare Coordination
Pet Friendly Accommodation
Residential Rooms
Details
- Year established: 2001
Highlights and features
- We provide 24-hour individual care with skilled, dedicated staff
- Our owners have 35+ years combined care home management experience
- We maintain Investors in People accreditation for staff development
- We offer pet-friendly accommodations with Cinnamon Trust registration
- Our facility combines historic charm with modern care innovations
Associations and certifications
- Investors in People
- Care Quality Commission
What people say
Wonderful dedicated support
Family feeling
Consistently high standards
Went above and beyond
Loved every minute
Services
24 Hour Residential Care
Our trained care staff provide continuous support tailored to individual needs. Residents receive assistance with daily living, medical requirements, and personal care at any hour. This comprehensive service ensures safety while maintaining residents' independence through personalised care plans developed in consultation with healthcare professionals.
Activity Program
We offer structured activities including pet therapy, arts and crafts, and music sessions. Our program caters to individual hobbies while promoting social interaction and mental stimulation. Regular outings and special events create opportunities for residents to engage with the wider community and maintain active lifestyles.
Healthcare Coordination
Our team coordinates with district nurses and specialists to deliver holistic healthcare. We manage medication administration, arrange medical appointments, and provide end-of-life care. This service ensures residents receive timely professional medical attention while maintaining continuity with their existing healthcare providers.
Pet Friendly Accommodation
Registered with The Cinnamon Trust, we welcome pets to enhance residents' emotional well-being. Our policy allows residents to maintain existing pet relationships or receive animal therapy through visiting programs. This service recognises the therapeutic benefits of animal companionship for older adults.
Dining Services
Our chefs prepare fresh, locally sourced meals tailored to dietary requirements. We offer flexible dining options including in-room service and family meals. This service prioritises nutritional balance while accommodating individual preferences through consultation with residents and dieticians when necessary.
People
Leslie Jones
Director
With 40 years in building and renovation, Leslie co-founded Holy Cross in 2001. His practical expertise ensures continuous facility improvements while maintaining operational standards.
Jane Welsman-Jones
Directing Manager
Jane has over 30 years' experience in residential care. She oversees daily operations and quality assurance, ensuring residents receive compassionate, person-centred support aligned with regulatory standards.
Amanda Hand
Registered Home Manager
Amanda has progressed through all care levels since joining in 2001. With extensive hands-on experience, she manages staff and resident care, maintaining the home's high operational standards.
Rosemary Meredith
Office Receptionist
Rose has served Holy Cross for 30 years, managing administrative operations and visitor coordination. Her institutional knowledge ensures smooth office functions and resident-family communication.
Kittie Hilditch
Office Manager
With eight years' experience and psychology expertise, Kittie manages administrative systems. Her organisational skills support efficient operations while maintaining compassionate resident interactions.
Questions
What care options are available at Holy Cross?
We offer 24-hour residential care with personalised support plans, including dementia care and end-of-life services.
Can residents bring their pets to Holy Cross?
Yes, we're registered with The Cinnamon Trust and welcome pets to enhance residents' emotional well-being.
How are meals provided at the care home?
Fresh, locally sourced meals are prepared daily by our chefs, with flexible dining options and special dietary requirements accommodated.
What activities are available for residents?
We provide structured programs including pet therapy, arts and crafts, music sessions, and regular social outings.
How does Holy Cross handle medical needs?
Our staff coordinate with district nurses and specialists, managing medication and arranging medical appointments as required.
What visiting arrangements are in place?
Family visits are welcome with flexible arrangements available, including overnight stays in designated visitor rooms.
