Business Details
22 Years
experience
Emergency
services
Expert Business IT Support in Gloucestershire
Established in 2004, Rooks Move is a specialist IT support service founded by Ian Straughan, a systems engineer with extensive corporate experience. We focus on delivering tailored technology solutions for micro-businesses in the accounting, legal, engineering, and manufacturing sectors. Our expertise spans Microsoft technologies, cybersecurity, cloud services, and hardware repair, with a commitment to resolving complex IT challenges efficiently. Backed by partnerships with Microsoft and Sophos, we provide both on-site and remote support to ensure business continuity. With over two decades of experience, we combine corporate-scale knowledge with personalized service to help small businesses leverage technology for growth.Our approach emphasizes proactive system design, security audits, and cost-effective solutions tailored to individual client needs. We serve businesses across Wiltshire, Gloucestershire, and North Somerset, including Cirencester, Malmesbury, and Swindon. Our track record includes long-term collaborations with clients in sectors ranging from law firms to aerospace engineering companies. We prioritize clear communication, rapid response times, and transparent pricing to build lasting client relationships. This combination of technical expertise and client-focused service has earned us consistent positive feedback from businesses relying on our IT support.
Services
IT Support
Cloud Services
Cyber Security
Business IT Equipment
Remote Support
Details
- Year established: 2004
Highlights and features
- 20 years of specialist IT support experience for micro-businesses
- Tailored solutions for accounting, legal, and engineering sectors
- Microsoft and Sophos certified technical expertise
- Proven track record with long-term client relationships
- Proactive approach combining system design and security audits
Associations and certifications
- Microsoft Partner
- Sophos Endpoint Partner
What people say
Thoroughly reliable
Excellent value
Professional solutions
Resourceful
Responsive
Services
IT Support
We provide comprehensive IT support for business-critical systems including PCs, servers, and networks. Our services cover remote assistance, on-site repairs, and third-line software resolution. With expertise in Microsoft technologies and Sophos security solutions, we ensure minimal downtime for businesses across Wiltshire and Gloucestershire. Our approach combines proactive maintenance with reactive support to maintain optimal system performance.
Cloud Services
Our cloud services enable businesses to work smarter through Microsoft 365 integration and Azure-based solutions. We implement secure cloud storage, collaboration tools, and backup systems tailored to individual business needs. This includes migrating existing systems to cloud platforms while maintaining data security and compliance with industry standards for professional sectors.
Cyber Security
We offer comprehensive cybersecurity solutions including AVG Cloudcare protection, real-time threat monitoring, and security audits. Our services help businesses comply with data protection regulations while implementing practical security measures against cyber threats. This includes staff training and implementing secure BYOD policies to prevent data breaches.
Business IT Equipment
We supply and support business-grade IT equipment including HP, Fujitsu, and Lenovo computers. Our services cover network infrastructure setup with Draytek routers and Ubiquiti WiFi systems. We provide tailored hardware solutions for specific business needs, including legacy equipment for specialist applications and complete network installations.
Remote Support
Our remote support service enables rapid resolution of IT issues without requiring on-site visits. Using secure remote access tools, we can diagnose and fix software problems, configure systems, and provide technical guidance. This service is particularly valuable for businesses needing urgent assistance while working remotely or outside regular office hours.
People
Ian Straughan
Owner
Founder of Rooks Move with 20 years' experience in IT support. Former director at blue-chip companies, holding Microsoft and Sophos certifications. Specialises in delivering tailored technology solutions for micro-businesses across professional sectors while maintaining a client-focused approach to service delivery.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including cloud solutions, cybersecurity, hardware repair, and network maintenance specifically tailored for micro-businesses in professional sectors.
Which areas do you cover for on-site support?
We cover Wiltshire, Gloucestershire, and North Somerset including Cirencester, Malmesbury, Swindon, and surrounding areas for on-site IT support services.
How can you help with cybersecurity compliance?
We help businesses meet cybersecurity compliance requirements through security audits, staff training, and implementing practical security measures aligned with standards for legal and accounting sectors.
Do you offer remote IT support options?
Yes, we provide secure remote support services for rapid issue resolution without requiring on-site visits, particularly valuable for businesses working remotely.
What payment methods do you accept?
We accept card payments through our secure Stripe payment gateway for all invoiced services.
Are you currently accepting new clients?
We are currently accepting new business clients but not taking on consumer support work due to capacity constraints.
