Providing Pro Active Veterinary Care For Your Pet
At Castle Veterinary Centre Ltd., we are dedicated to providing proactive veterinary care for your pets. Our team of experienced veterinarians, nurses, and support staff are committed to delivering exceptional care and service to our clients and their pets.
Our Services
We offer a wide range of services to ensure the health and well-being of your pet. From routine check-ups and vaccinations to emergency care and diagnostic testing, we have the expertise and facilities to provide comprehensive care for your pet. Our services include:
- Pet wellness exams
- Emergency care
- Veterinary diagnostic labs
- Microchipping
- Nurse clinics
- Pet health counseling
- Dental care
- Weight management
- Mobility support
Our state-of-the-art laboratory facilities allow us to perform urgent tests in-house, ensuring quick and accurate results. We also work with external laboratories to provide a wide range of diagnostic services.
Our Team
Our team is comprised of experienced veterinarians, nurses, and support staff who are dedicated to providing exceptional care for your pets. We believe in ongoing training and development, ensuring that our staff are up-to-date with the latest advances in veterinary medicine and practice. Our nurses are trained to provide helpful advice and support during nurse clinics, and our Pet Health Counsellor (PHC) service is available to answer any questions you may have about your pet's health.
Our History
Castle Veterinary Centre Ltd. has a rich history, with a veterinary practice on the site for over 60 years. We are proud to continue the tradition of providing high-quality care for pets in Nottingham.
Our Commitment
We are committed to providing a safe and welcoming environment for our clients and their pets. We prioritize the health and well-being of your pet, and our staff are dedicated to delivering exceptional care and service.
Overall Experience
The reviews are mixed, with some customers having a great experience and others having a poor one.
Positive Experiences
Many customers have praised the staff at Castle Veterinary Centre, describing them as kind, lovely, and professional. Some have mentioned that the vets and staff are excellent with nervous pets, calming them down and providing excellent care. Some customers have also appreciated the centre's ability to accommodate emergency appointments and provide good advice.
Negative Experiences
On the other hand, some customers have had negative experiences, including witnessing shouting at dogs, being spoken to rudely, and being threatened by staff. Some have also mentioned over-prescription and over-charging. A few customers have expressed frustration with the centre's policies, such as having to pay beforehand or not being allowed in the appointment with their pet.
Complaints about Staff
Some customers have specifically mentioned issues with the receptionist, who was perceived as rude and unhelpful. One customer was told that they shouldn't have a cat, which was perceived as hurtful. Another customer was told off for canceling appointments and was threatened that their new vet would know about their history of canceling appointments.
Praise for Specific Staff Members
Some customers have praised specific staff members, including Ewan and the lady vet, who were described as kind, professional, and helpful.
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