Your journey starts with us
At Dennis's Removals & Storage, we take pride in being a long-standing, family-run business with over 50 years of experience in safely moving and storing people's furniture and prized possessions. Our dedication to providing exceptional customer service is unwavering, and we strive to deliver a stress-free removal experience for every customer.
Our Services
We offer a comprehensive range of services to cater to the diverse needs of individuals, families, companies, and organisations. Our services include:
Storage Services
Our storage facilities are designed to provide efficient and secure storage solutions for both domestic and commercial clients. With our extensive experience in storage solutions, we pride ourselves on providing a reliable and professional service that meets the unique needs of every customer.
Removals Services
Our removals services are tailored to meet the specific needs of every customer. Whether you're moving locally or internationally, we have a team of experienced professionals who will ensure that your belongings are handled with care and delivered to your new destination seamlessly.
International Removals
We understand the complexities of international moves, and our expertise in international removals means that your belongings will arrive at their new destination safely and efficiently.
Specialist Equipment and Collection and Delivery
Our team is equipped to handle special and fragile goods, including pianos, sofas, antiques, and commercial equipment. We understand the value of such items and will ensure that they are handled with the utmost care during relocation.
Commercial Removals
Our commercial removals service is designed to meet the specific needs of businesses, universities, and large corporations. Our team is experienced in handling large-scale removals, providing a hassle-free experience for your business.
Executive Move Service
Designed for companies that require a first-class service, our executive move package offers simple procedures and processes, reducing administrative burdens and saving you time and money. This service is designed to remove relocation stress for executives and key personnel undergoing moves in the UK or abroad.
What Our Customers Say
We take pride in the testimonials of our satisfied customers, who praise our dedication to providing excellent service, from the initial consultation to the successful completion of their move.
Customer Reviews
The majority of customers have had a positive experience with Matt Dennis's Removals, with three out of five reviewers giving the company a 5-star rating. They have praised the company for being professional, reliable, and communicative, with a focus on treating customers' belongings with care and respect.
Dissatisfied Customer
However, one customer had a disturbingly negative experience with the company. Thomas Paget, who gave the company a 1-star rating, described a disastrous move that was plagued by issues. He claimed that the company failed to deliver on their promises, leaving him and his family to load their own belongings into cars, and then failed to notify them of issues with the washing machine. Paget also complained about the company's customer service after the move, stating that they were uncooperative and accusatory when trying to resolve the issues.
Key Issues
The main issues raised by Paget related to the company's failure to deliver the promised level of service, with problems including:
- Insufficient manpower and vehicles for the move
- Failure to clear all rooms before completion
- Inadequate notification of issues
- Poor customer service after the move
Resolution
Paget eventually paid the invoice, but only after the company threatened to send the account to a debt collection agency. He alleges that the company was uncooperative and accusatory when trying to resolve the issues, which left him feeling frustrated and upset.
