At The Pet Lodge, we are passionate about pets and enthusiastic about helping find the best companion for you. Located in Eltham, South-East London, SE9, we have been serving the local community for over two decades. Our story began back in 2001 as the Fish Lodge, specialising in pet fish, aquatics, pond, and marine. However, as the demand for reptiles, birds, and small animals grew, we expanded our range of products in 2005. In 2011, we officially rebranded ourselves as The Pet Lodge.
Our Philosophy
At The Pet Lodge, we believe that every pet deserves care and attention. Our team is fully qualified in animal care, with experience in zoo-keeping and veterinary science. We pride ourselves in providing a personal service that is informed and attentive to the needs of you and your pet. Our staff are laid-back and easy-going, always delighted to chat with you and share their knowledge. We have formed strong and lasting relationships with our many customers, with many returning to us over the years, even if they have moved to different parts of the country.
Our Services
We offer a vast range of pet supplies, including:
- Reptiles: Bearded dragons, geckos, chameleons, snakes, spiders, frogs, horsfield tortoises, turtles, and terrapins. We supply housing, medication, lighting, substrate, and food, including live insects.
- Aquatics: Over 100 species of fish, including coldwater, tropical, and marine. We supply aquariums, food, treatments, ornaments, gravel, and decorations.
- Small Animals: Rabbits, hamsters, mice, gerbils, rats, and guinea pigs. We supply cages, bedding, food, and treats.
- Pond: A variety of pond fish. We supply pond treatments, food, and all accessories, including filtration and pumps.
- Pets: While we do not sell cats or dogs, we supply everything you need for your furry friends, including dry food, toys, collars, leads, treats, coats, bedding, and medication.
- Birds: A range of budgies, cockatiels, finches, canaries, quails, and parakeets. We supply cages, food, accessories, and treats.
Responsible Pet Ownership
At The Pet Lodge, we believe that responsible pet ownership is crucial. Pets are not just fun, but they also have a significant impact on our mental and physical well-being. Not only can pets help reduce stress in adults, but they can also be a great educational tool for children. We educate our customers on the importance of responsible pet ownership and the benefits of adopting a pet.
Visit Us
The Pet Lodge is easily found at 281 Court Road in Eltham, between Chislehurst, Lee, Lewisham, and Grove Park. We have free on-street parking, and our opening hours are:
Monday: 09:30 am to 6:00 pm
Tuesday: 09:30 am to 6:00 pm
Wednesday: 09:30 am to 6:00 pm
Thursday: 09:30 am to 6:00 pm
Friday: 09:30 am to 6:00 pm
Saturday: 09:30 am to 6:00 pm
Sunday: 10:00 am to 4:00 pm
We are open on all Public Holidays, excluding Christmas Day. If you are interested in reptiles or other exotic pets, please do not hesitate to contact us. We would be delighted to help you find the perfect companion.
General Opinion
The majority of reviewers have a positive opinion of the pet shop, with 5-star ratings and praising the staff, particularly Abbey and Becky, for being friendly, welcoming, and helpful. Some reviewers have had long-term positive experiences with the shop, purchasing multiple pets and receiving good advice.
Positive Experiences
Many reviewers have had happy experiences with the shop, including purchasing healthy pets that have thrived, receiving helpful advice, and enjoying the welcoming atmosphere.
Negative Experiences
However, some reviewers have had negative experiences, including purchasing ill or mis-sexed pets, poor customer service, and concerns about animal welfare.
Animal Welfare Concerns
Some reviewers have expressed concerns about animal welfare, including claims of rats being kept in sawdust which can be harmful to them, and rabbits being kept in small cages. However, other reviewers have disputed these claims, stating that the animals are well cared for.
Staff and Service
The staff, particularly Abbey and Becky, are widely praised for being friendly and helpful. However, some reviewers have had poor experiences with the male staff member, including poor customer service and a lack of concern for animal welfare.
