At Best of Suffolk, we curate a collection of hand-picked, luxurious holiday cottages across the stunning Suffolk coastline. From charming coastal retreats to spacious family homes, each property offers a unique blend of elegance and comfort, ensuring an unforgettable getaway.
Our Philosophy
We believe in providing guests with a truly special and personalised experience. Each of our cottages is meticulously chosen for its unique character, breathtaking location, and luxurious amenities. We pride ourselves on offering:
- Hotel-quality linens and fluffy bath sheets for a luxurious touch.
- A welcoming bottle of wine upon arrival to set the perfect tone for your holiday.
- Spotless cleanliness and attention to detail in every corner.
Our Services
We offer a wide range of services to ensure a seamless and enjoyable holiday experience. This includes:
- Flexible arrival and departure dates to suit your needs.
- Secure online booking for ease and peace of mind.
- Detailed property information and high-quality photography to help you make an informed decision.
- Dedicated customer support to answer your questions and address any concerns.
Beyond simply providing luxurious accommodations, we aim to offer our guests a truly enriching experience. We can help you discover the hidden gems of Suffolk, from charming villages to secluded beaches. Our local experts can recommend:
- Breathtaking coastal walks and scenic hiking trails.
- Delicious local restaurants and traditional pubs.
- Unique attractions and historical landmarks.
General Feedback
Reviews for Best of Suffolk, a holiday letting agency, are mixed, with some customers expressing satisfaction with the company's services and properties, while others have reported issues with cleanliness, communication, and deposit refunds.
Excellent Properties and Services
Many reviewers praised the quality of the properties, mentioning that they were as described, clean, comfortable, and well-equipped. Some highlighted the attention to detail, such as the provision of age-appropriate toys and stylish hard-backed books. The welcome hampers and groceries were also appreciated.
Efficient Booking and Communication
Several reviewers commended the efficiency of the booking process, the helpfulness of the staff, and the ease of communication. Some mentioned that the team was responsive to issues and provided excellent customer service, even in challenging circumstances, such as during the Covid-19 pandemic.
Disappointing Experiences
Some reviewers expressed disappointment with their experiences, citing issues with the properties, communication, and deposit refunds. Specifically, some mentioned that the properties were not as advertised, with noise, cleanliness, and maintenance issues. Others reported difficulties in communicating with the company, including unreturned phone calls and emails, and unresolved issues.
Deposit Refund Delays
Several reviewers were unhappy with the delay in deposit refunds, with some experiencing waits of up to two weeks. One reviewer mentioned that the company blamed the card processors for the delay, which was unacceptable.
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