Expert Repairs, Exceptional Service, Every Time!
Excel North East is a family-owned business that prides itself on being the North East's most trusted supplier of high-quality windows, doors, and roofs. Our team of expert tradesmen has over 80 years of combined experience in the industry, ensuring that every project is completed to the highest standard.
Our Services
At Excel North East, we offer a wide range of services to transform your house into your dream home. Our services include:
- UPVC window and door supply and fitting
- Aluminium windows and doors
- Composite doors
- Palladio doors
- UPVC caravan windows
- Replacement porch frames
- Replacement conservatory roofs
- Guardian roofs
- Timber roofs
- New build porches
- Conservatories
- Sunrooms
- Garage conversions
Our Commitment to Quality
We understand the importance of quality and customer satisfaction. That's why all of our work and products come with a 10-year guarantee for complete peace of mind. We don't use salesmen, and our customers deal directly with our qualified tradesmen from start to finish. Our workers are time-served and fully insured to carry out work on your property.
Our Products
Our product range includes:
- Casement windows
- Flush sash windows
- Vertical sliding windows
- Aluminium windows and doors
- Composite doors
- Palladio doors
- UPVC caravan windows
- Warm roofs
- Sunrooms
- Conservatories
Why Choose Us?
At Excel North East, we pride ourselves on our exceptional workmanship, competitive prices, and unbeatable customer service. We offer free quotes, and all of our work comes with a 10-year guarantee. We also provide interest-free and low payment plans, making it easier for you to achieve your dream home.
Customer Service
Many customers have reported receiving excellent customer service from Excel North East, with staff being friendly, professional, and responsive to their needs. Several reviewers mentioned that the company went above and beyond to ensure their requirements were met, with one customer even having an issue resolved on the same day.
Honesty and Reliability
Several customers praised the company's honesty and reliability, with one reviewer stating that the team kept them informed throughout the process and ensured a good finished product. Another customer appreciated that the company provided a clear quote and stuck to it, with no hidden costs.
Installation Quality
While some customers were extremely satisfied with the installation quality, one reviewer had a negative experience with a French door installation. The reviewer mentioned that the handles were put on incorrectly, restrictors were installed the wrong way, and some windows were not fitted. However, the reviewer was impressed with the installation manager's responsiveness and the issue was eventually resolved.
Staff
Several reviewers mentioned that the installation staff, including Shaun, Greg, Adam, and Lewis, were friendly, professional, and courteous. One customer even mentioned that Lewis, the installation manager, went above and beyond to resolve an issue.
Overall Experience
The majority of reviewers reported having a positive experience with Excel North East, with many praising the company's excellent customer service, honesty, reliability, and high-quality installations.
