Business Details
26 Years
experience
Emergency
services
Expert Carpet & Upholstery Cleaning Services in Kent & Surrey
Established in 2000, North Star Cleaning is a family-owned business serving Kent and Surrey with professional carpet, upholstery, and commercial cleaning services. Our team of certified technicians combines over two decades of experience with advanced equipment and eco-friendly products to deliver durable, high-quality results. We prioritise transparency, offering honest advice and clear pricing while maintaining Public Liability Insurance of 2,000,000.Recognised by the National Carpet Cleaners Association, we guarantee satisfaction through meticulous attention to detail and a commitment to extending the lifespan of clients' furnishings. Our loyalty programme rewards repeat customers, and our Google Guaranteed status underscores our reliability. With a focus on local needs, we serve homeowners, landlords, and businesses, ensuring every project meets rigorous industry standards.
Services
Carpet Cleaning
Upholstery Cleaning
Commercial Cleaning
Carpet Repairs
Bio Hazard Cleaning
Hard Floor Cleaning
Curtain Cleaning
Specialist Rug Cleaning
Details
- Year established: 2000
Highlights and features
- Over 20 years of experience in carpet and upholstery cleaning.
- BSI-approved, eco-friendly cleaning chemicals for safe, effective results.
- Certified technicians trained by PROCHEM and the Institute of Inspection Cleaning.
- Transparent pricing with no hidden fees or obligations.
- Award-winning loyalty programme offering exclusive rewards and discounts.
Associations and certifications
- National Carpet Cleaners Association
- Google Guaranteed
What people say
Spotless results
Friendly technicians
Excellent stain removal
Competitive pricing
Reliable service
Services
Carpet Cleaning
Our hot water extraction method removes deep-seated dirt and stains using high-pressure machinery and BSI-approved chemicals. Ideal for residential and commercial properties, this service restores carpets to near-new condition while eliminating allergens. Clients benefit from a 4-6 hour drying time and a 100% satisfaction guarantee.
Carpet Repairs
Specialist retufting and patch repair techniques address burns, pet damage, and moth holes. Using donor tufts or matching offcuts, we invisibly restore carpets without full replacement. Repairs are completed on-site with minimal disruption, preserving the carpet's original appearance and extending its lifespan.
Upholstery Cleaning
Professional cleaning for sofas, chairs, and mattresses using pH-balanced solutions that remove stains and odours without fabric damage. The process includes pre-treatment of high-traffic areas and extraction of embedded dirt, leaving upholstery refreshed and hygienic for up to 18 months.
Commercial Cleaning
Tailored cleaning for offices, schools, and healthcare facilities using industrial-grade equipment. Services include carpet extraction, hard floor polishing, and biohazard removal compliant with health regulations. We accommodate after-hours scheduling to minimise business disruption.
Bio Hazard Cleaning
Specialist removal of biological contaminants like mould, blood, and industrial chemicals. Our technicians use PPE and hospital-grade disinfectants to safely decontaminate areas while adhering to COSHH regulations. Post-cleaning verification ensures complete hazard elimination.
People
Karen North
Company Director
Co-founder of North Star Cleaning with 24 years' industry experience. Oversees operations and client relations, ensuring adherence to NCCA standards. Holds certifications in business management and customer service excellence.
Gary North
Company Director
Technical expert with 24 years' hands-on experience in carpet repair and stain removal. Trained in PROCHEM methodologies and leads staff training programmes to maintain service consistency across all projects.
Matthew Crabb
Cleaning Technician
5-year veteran technician specialising in upholstery restoration and biohazard cleaning. Certified in advanced stain treatment techniques and consistently receives top client satisfaction scores for attention to detail.
Tony Cavell
Estimator
Newly qualified estimator with expertise in assessing carpet damage and recommending cost-effective solutions. Provides accurate quotes and educates clients on stain prevention strategies during site visits.
Questions
What is the National Carpet Cleaners Association?
The NCCA, established in 1968, sets UK industry standards for carpet and upholstery cleaning. Membership ensures adherence to rigorous service quality and customer protection protocols.
Are your services insured?
Yes, we hold £2,000,000 Public Liability and £10,000,000 Employers Liability insurance for client and staff protection.
Will you move furniture before cleaning?
We move lightweight furniture upon request. Clients must remove fragile items from surfaces prior to our arrival.
How long does carpet drying take?
Drying time varies between 2-4 hours depending on carpet type, soiling level, and ventilation conditions.
How often should carpets be cleaned?
Industry standards recommend professional cleaning every 12-18 months, depending on foot traffic and household factors like pets or smoking.
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