Leading the way in agricultural machinery and equipment
At Ross Agri Services Ltd, we take pride in our reputation for providing quality products, reliability, and excellent customer service. As Scotland's number one Fendt dealership, we offer the full range of Fendt tractors, combines, telehandlers, trailed and self-propelled machinery. Our commitment to excellence has earned us a loyal customer base, and we continue to strive for excellence in everything we do.
Our History
Ross Agri Services Ltd was established in 1972 as a partnership run by Bill and Ethel Ross as a Farming Machine Hire business. Over the years, we have expanded our services to include Agricultural Contracting, Spare Parts, and Sales of quality tractors and farming machinery. Our reputation for reliability and service earned us the prestigious Fendt Franchise in 1988. Today, we are a leading supplier of new and used agricultural machinery and equipment in Scotland, with a distribution network that spans across the country.
Our Services
At Ross Agri Services Ltd, we offer a wide range of services designed to meet the needs of our customers. Our product range includes tractors, combines, telehandlers, trailed and self-propelled machinery from top brands such as Fendt, Vaderstad, Merlo, Shelbourne Reynolds, Portequip, and SlurryKat Slurry Systems. We also provide Agricultural Contracting services, Spare Parts, and Maintenance and Repair services. Our team of experts is dedicated to providing the highest level of service, ensuring that our customers receive the best possible support.
Our Commitment
At Ross Agri Services Ltd, we are committed to providing our customers with the best possible service. We pride ourselves on our reliability, expertise, and commitment to excellence. We believe in building long-term relationships with our customers, and we strive to provide the highest level of support to ensure that our customers receive the best possible service.
Our Depots
We have three depots located in St. Cyrus, Turriff, and Muir of Ord, strategically located to serve our customers across Scotland. Our depots are fully equipped with state-of-the-art facilities, including a Welding and Fabrication Workshop, CNC Machine Shop, and Spare Parts department. Our team of experts is dedicated to providing the highest level of service, ensuring that our customers receive the best possible support.
Overall Quality of Service
The reviews highlight the mixed experience of customers at Ross Agri. While some aspects of the service are commended, others are criticized.
Communication Issues
One reviewer, Vince Donachie, notes that part of the department was understaffed, which led to a lack of response to his inquiry about materials. He mentions that he had to wait a bit before receiving assistance, which was "a bit disappointing".
Aiding Staff
However, Vince also praises the young lad who helped him find what he needed, despite the initial delay. This suggests that staff members are willing to go the extra mile to ensure customer satisfaction.
Welding and Fabrication Team
Chris Duncan lauds the welding and fabrication team for their excellent support. He also highlights the readiness of the stores department to meet customer needs.
Hedge Cutting Services
Vince positively comments on the hedge cutting services provided by David, describing him as an experienced operator.
Summary
While there are some communication issues and staffing challenges, the reviews highlight the efforts of certain staff members to provide excellent service.
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