Let us help you make every occasion special!
We are a passionate team driven by the pursuit of warmth, comfort, and an inviting atmosphere. For generations, we have helped countless individuals and families create cozy and welcoming homes through our selection of high-quality stoves, fireplaces, and related products.
Our Expertise
Our knowledge and experience span across multiple fuel types and technologies, allowing us to offer informed guidance on choosing the perfect solution for your needs. Our team can assist you with:
- Selecting the ideal stove or fireplace for your space and budget
- Understanding the different fuel options and their advantages
- Designing a complete heating and ambience solution
- Ensuring the safe and efficient installation of your new appliance
Our Products
We offer a diverse range of stoves and fireplaces to cater to various needs and preferences. Whether you seek:
- Multifuel stoves for adaptability and versatility
- Wood-burning stoves for a traditional ambience and clean-burning technology
- Defra-approved stoves for environments where regulations are in place
- Eco-design stoves for the environmentally conscious
- Gas and electric stoves for a convenient and straightforward experience
Beyond the Product
We take pride in offering comprehensive support, from consultations and installations to after-sales service and maintenance. Our team can also assist you with:
- Selecting the right chimney and flue systems
- Understanding and addressing potential installation challenges
- Providing guidance on fuel selection and storage
- Repairing and maintaining your stove or fireplace throughout its lifespan
Join Us in Creating Warmth
From contemporary designs to traditional elegance, our products and services are designed to enhance your home and create lasting memories. Let us be your trusted partner in achieving a warm and cozy atmosphere in your space.
Customer Satisfaction and Service
Firebox Stoves has received overwhelmingly positive reviews from customers, with several authors praising the store's excellent service, knowledge, and vast selection of wood burning stoves. Many reviewers have mentioned that the staff was friendly, helpful, and not pushy, providing excellent advice and guidance throughout the buying process.
Showroom Experience
Several reviewers have praised the showroom's extensive range of products, with one reviewer noting that it was the best they had seen in the area. Another reviewer mentioned that the showroom was free to explore, allowing customers to take their time to make an informed decision.
Sales and After-Sales Service
Firebox Stoves has received high praise for its sales and after-sales service. Several reviewers have mentioned that the team was always available to answer questions and provide assistance, even after the sale had been made. One reviewer was particularly impressed with Luke's quick response to their email inquiry, providing helpful suggestions and technical advice.
Disappointing Experiences
Not all reviews have been positive, however. Two reviewers have expressed disappointment with their experiences, citing poor service and mistakes with their orders. One reviewer mentioned that they were left waiting for an extended period of time to pick up their order, only to find that some components were missing or damaged. Another reviewer felt that the sales team was uninterested in their business and did not provide adequate customer service.
