Expert Property Management & Letting Solutions with a Personal Touch
At Ellmans, we pride ourselves on being a fresh-thinking team of property specialists who care about offering a personal service when it comes to letting homes and managing properties. We're a friendly team of professionals who give you more attention than larger agencies, and we're committed to building lasting relationships with our clients.
Our Services
We offer a range of services designed to make managing your property easier and less stressful. Our property management services include everyday maintenance, long-term lease management, and smart, seaside apartments. We also offer a lettings service that showcases your property and attracts the right tenants.
Our Property Management Services
Our property management services are designed to take the hard work out of managing your property. We appreciate that every property is different, and as an owner, you will have very individual requirements. Whether you have a single building or a portfolio, we're here to take care of your property so that you don't have to.
Our dedicated property managers will guide you throughout the process, expertly and efficiently, and take a hands-on approach to looking after your needs. We'll take care of collecting ground rent and service charges, and handle maintenance, finance, and legal administration. We'll even source competitive quotes on your behalf, always striving to find you the best deal.
Our Lettings Service
If you're looking to rent out your property, our lettings service is here to help. We'll showcase your property and attract the right tenants, taking care of the entire lettings process from start to finish. Our team will work closely with you to understand your needs and provide a personal service that's tailored to you.
Why Choose Us?
We're a team of local experts who live and breathe the Brighton and Hove area. We have extensive local knowledge and a deep understanding of the local market. We're committed to being transparent and honest in all our dealings, and we're always available to answer any questions you may have.
Our reputation for excellence is well-respected throughout the local area, and we're proud to be a member of The Property Ombudsman and the RICS Client Money Protection Scheme.
Our History
Established in 1877, our distinct brand and mark of quality is well-respected throughout the local area. We've built a reputation for excellence, and we're committed to continuing to provide exceptional service to our clients.
Overview of Ellmans Reviews
Ellmans, a letting agency, has received a mixed bag of reviews from its clients. While some have had positive experiences, others have expressed dissatisfaction with the agency's services.
Positive Feedback
Several reviewers praised Ellmans for their professionalism, responsiveness, and helpfulness. Some specific positive comments included:
- Efficient and polite staff
- Quick response to maintenance issues
- Friendly and understanding attitude
- Professional and courteous service
- Proactive in addressing concerns
Negative Feedback
On the other hand, some reviewers expressed disappointment and frustration with Ellmans' services, citing issues such as:
- Unprofessional behavior
- Lack of interest in clients' concerns
- Failure to maintain properties
- Difficulty in getting hold of staff
- Unfair treatment regarding deposit returns
- Poor communication and responsiveness
Specific Issues Raised
Some reviewers raised specific issues with Ellmans, including:
- Failure to address mold issues in properties
- Blaming tenants for maintenance issues
- Issuing unfair section 21 notices
- Failing to properly maintain properties
- Difficulty in getting hold of staff during business hours
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