Creating Warmth and Ambiance for Comfortable Living
At The Fireplace Centre, we are proud to be a leading provider of high-quality fireplaces, stoves, and heating solutions in Doncaster, South Yorkshire. As a family-run business with nearly 50 years of experience, we have built our reputation on an unwavering commitment to our core values: outstanding attention to detail, intelligent installations, and innovative product selection.
Our History
Established over 40 years ago in Sheffield by Derek Farrelly, our business has grown and evolved over the years to become a staple store on Netherhall Road, Doncaster. From our humble beginnings as a small showroom and warehouse, we have expanded our product ranges and services to cater to a diverse range of customers. Today, we boast multiple rooms and a large warehouse, showcasing a wide variety of heating appliances from solid fuel to electric and gas models from renowned suppliers.
Our Services
We offer a comprehensive range of services, including installations, surveys, and estimates. Our team of expert technicians is dedicated to providing exceptional service levels, ensuring that every installation is carried out efficiently and to the highest standard. Our showroom is open from 9:00 am to 5:00 pm, Monday to Friday, where you can browse our extensive range of products and discuss your options with our knowledgeable staff. We also offer a call-out service, where our technicians can visit your home to discuss your requirements and provide a thorough measurement to secure your needs.
Our Products
Our product portfolio is diverse and extensive, featuring a range of fireplaces, wood burning and combination stoves, gas and electric fires, and surrounding materials from quality suppliers. We pride ourselves on our ability to cater to all tastes and budgets, from cost-effective to luxury heating appliances. We continuously invest in our product range, ensuring that we offer the latest and most innovative solutions to meet the evolving needs of our customers.
Our Commitment
At The Fireplace Centre, we are passionate about delivering exceptional service levels and providing our customers with a unique and personalized experience. We believe that a fireplace is the heart of a home, and our aim has always been to provide a means for memories to be made. Whether you're looking to create a cozy ambiance for a family games night or a hot water source for a relaxing shower, we are dedicated to helping you achieve comfortable living.
Misleading Quotations and Poor Customer Service
Several reviewers have expressed their disappointment and frustration with the company's customer service and quotes. Ryan Meekin was charged 30 for a quote that was never received, while Martin Gorski was tricked into paying a large sum of money as a deposit before receiving a quotation, which was then increased to an unacceptable amount. Dianne Ward had a negative experience with Sue, who was pushy and reluctant to sell, and eventually stopped them from purchasing.
Inconsistent Quality of Workmanship
Alex Topping had a poor experience with the fitting team, who left the plastering work incomplete and in a state that required further correction. In contrast, some reviewers have praised the company's installation team, citing excellent workmanship and attention to detail.
Positive Experiences
Several reviewers have had positive experiences with the company, citing helpful staff, excellent selection of fireplaces, and good value for money. Karen H. praised the showroom staff, particularly Jane, for their helpfulness and lack of pressure to purchase. Paul Sharpe and NickgamerDC were thrilled with their new fireplaces and praised the installation team. Ken Mailosi, Sally G., and Michael Terry also left positive reviews, citing excellent service, quality products, and helpful staff.
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