At Downeys it's the people that make the difference!
At Downeys, we pride ourselves on delivering exceptional customer service, offering a wide range of new and used cars, as well as after-sales care for all makes and models of vehicles. Our team of experienced and skilled staff are dedicated to providing a friendly, approachable, and professional service, ensuring that your experience with us is a pleasurable one.
Our History
Established in 1995, Downeys has grown from a single dealership to a leading motoring group, offering a comprehensive range of services including new and used car sales, car rental, van rental, and car servicing. Our state-of-the-art facilities and equipment, combined with our team's expertise, enable us to provide the highest level of service to our customers.
Our Services
At Downeys, we offer a wide range of services to cater to all your motoring needs. Our new car department stocks the latest models from reputable manufacturers, while our used car department offers a vast selection of quality, pre-owned vehicles. Our after-sales care includes servicing, MOTs, and repairs, all carried out by our skilled technicians using genuine parts and the latest diagnostic equipment.
Our Commitment
Our commitment to our customers is to provide a seamless and enjoyable experience, whether you're purchasing a new or used car, or simply requiring after-sales care. We strive to build long-term relationships with our customers, and our team is dedicated to ensuring that you receive the highest level of service and attention to detail.
Why Choose Downeys?
At Downeys, we believe that it's the people that make the difference. Our experienced and knowledgeable staff are dedicated to providing a personalized service, tailored to your individual needs. With a wide range of new and used cars, as well as comprehensive after-sales care, we're confident that you'll find what you're looking for at Downeys.
General Impression
The overall tone of the reviews is extremely positive, with all reviewers giving 5-star ratings. The reviewers praise the staff at Downeys Kia Newtownards for their exceptional customer service, efficiency, and professionalism.
Staff Praise
Many reviewers specifically mention the excellent service they received from individual staff members, including Robbie, David, Simon, Maol, Joel, Michael, Robin, Colin Johnston, Emma, Donna, and Angela. The staff are described as friendly, helpful, and courteous, with many reviewers expressing their gratitude for the personalized attention they received.
Sales and Servicing
Reviewers praise the sales experience, citing the lack of pressure and the helpfulness of the staff. The servicing department is also commended for their efficiency and attention to detail. Many reviewers mention that the staff went above and beyond to resolve issues and provide excellent customer service.
Courtesy and Efficiency
The reviews highlight the courtesy and efficiency of the staff, with many mentioning the speedy resolution of issues and the professionalism of the team. The cleanliness and condition of the cars are also praised, with reviewers commenting on the pleasant surprise of finding their cars clean and tidy after servicing.
