Discover Timeless Luxury with Exceptional Service
At Banks Lyon, we are an award-winning independent luxury watch and jewellery stockist with a passion for providing our customers with an unparalleled shopping experience. With our team of expert Personal Shoppers, we offer a wide range of fine watches and jewellery from some of the most revered luxury brands.
Our Company Heritage
Established in the heart of Lancaster, Lancashire, and with a second showroom in Kendal, Cumbria, Banks Lyon has become a well-respected name in the watch and jewellery trade. Our commitment to excellence and customer satisfaction has earned us numerous awards and a loyal customer base.
About Our Services
At Banks Lyon, we are dedicated to providing our customers with an exceptional shopping experience. Our services include:
- 0% Finance: We offer a range of finance options to help you spread the cost of your purchase.
- Watch Servicing and Repairs: Our expert watchmakers can service and repair your timepiece to the highest standards.
- Bespoke Jewellery Design: Our team of skilled designers can create a unique piece of jewellery tailored to your specific requirements.
- Part Exchange: We offer a part exchange service, allowing you to trade in your current watch or jewellery against the value of a new piece.
- Personal Shopper: Our expert Personal Shoppers are on hand to guide you through our extensive range of watches and jewellery.
- Price Match Promise: We promise to match any lower price you may find elsewhere.
Our Product Range
We are proud authorised stockists of watches from some of the most revered luxury brands, including Omega, Cartier, IWC, Hublot, Bremont, Breitling, and Tag Heuer. Our jewellery range features exquisite diamonds, gemstones, and lab-grown diamonds, as well as luxury gifts and homeware.
Visit Our Showrooms
We invite you to visit one of our award-winning showrooms in Lancaster or Kendal, where our friendly and knowledgeable team will be delighted to welcome you. Our showrooms provide a relaxed and intimate atmosphere, allowing you to browse our extensive range of watches and jewellery at your leisure.
Customer Service
The majority of reviewers praised the excellent customer service they received from Banks Lyon. Many mentioned the friendly and helpful staff, including Aziza, Hannah, Samantha, Myles, and Jessica, who went above and beyond to assist them. They were knowledgeable, polite, and efficient, making the shopping experience pleasant and stress-free.
Product Quality and Range
Reviewers were impressed with the high-quality products offered by Banks Lyon, including luxury watches from renowned brands. They appreciated the wide range of options available, including bespoke pieces.
Efficient Delivery and Packaging
Several reviewers praised the quick and safe delivery of their purchases, with some receiving their items the next day. The packaging was also commended, with some reviewers mentioning the nice touches, such as handwritten notes and chocolates.
Professionalism and Attention to Detail
Many reviewers appreciated the professionalism of the staff, who were attentive to their needs and provided excellent after-sales service.
Negatives
A few reviewers expressed dissatisfaction with their experiences, citing poor customer service, unhelpful staff, and delays in receiving their orders.
