Where Every Piece Tells a Story
At Silver Tree Jewellery, we pride ourselves on being a family-run, independent jewellery boutique in Lancaster, dedicated to providing a unique and personalized shopping experience for all our customers. With a team of experts in the jewellery industry, we are committed to offering the finest jewellery pieces from the best UK and international designers, including Thomas Sabo, Swarovski, Chlobo, and Vivienne Westwood, to name a few.
Our Story
Since 1982, we have been a staple in Lancaster, providing exceptional customer service and expert knowledge of designer jewellery and fashion. Our team, led by Hannah Gibson, has years of experience in the jewellery industry, ensuring that every customer receives friendly advice and guidance in selecting the perfect piece of jewellery.
Our Services
At Silver Tree Jewellery, we offer a range of services to cater to all your jewellery needs. Our skilled craftsmen provide jewellery engraving, repairs, restringing, and resizing services, as well as watch repairs, alterations, and battery replacement. Additionally, we offer a bespoke jewellery design service, where our designers work closely with customers to create unique, handmade pieces.
Our Collections
Browse our extensive range of jewellery, including charms, bracelets, rings, necklaces, earrings, and watches from renowned designers. Our collections cater to various tastes and styles, ensuring that every customer finds the perfect piece to suit their individuality.
Our Commitment
At Silver Tree Jewellery, we are dedicated to providing exceptional customer service, ensuring that every customer has an unforgettable shopping experience. Our team is committed to providing expert advice, guidance, and support throughout the shopping process. We strive to build long-lasting relationships with our customers, and we invite you to experience the Silver Tree Jewellery difference.
Overall Impression
The reviews of Silver Tree are overwhelmingly positive, with customers praising the store's staff, products, and customer service.
Staff and Customer Service
The staff at Silver Tree are consistently praised for their helpfulness, politeness, and knowledge of products. Many reviewers mention specific staff members who provided excellent service, including Hannah, Asena, Scarlet, Katie, and others. The staff's ability to find suitable gifts and provide expert advice is particularly notable.
Products and Quality
Customers are extremely satisfied with the quality of Silver Tree's products, including jewellery and gifts. Many reviewers mention the beautiful packaging and handwritten notes that accompany their purchases.
Customer Experience
The customer experience at Silver Tree is exceptional, with reviewers praising the store's ability to make them feel special and valued. The staff's friendly and welcoming nature, as well as their willingness to go above and beyond to resolve issues, is particularly impressive.
One Area for Improvement
The only negative comment mentioned is the inability to get a refund for returns, which one reviewer found disappointing.
