Dedicated to the Care of Animals in Norwich
At Taverham Veterinary Hospital, we are dedicated to providing exceptional, compassionate veterinary care to animals in Norwich and beyond. Our talented and caring team understand that pets are family, and we are here to support their health and well-being every step of the way. With a veterinary hospital, two branch surgeries, a dedicated emergency service, a rehabilitation centre including hydrotherapy and physiotherapy, and a luxury cattery, we are committed to delivering the highest level of care to our patients.
Our Services
We offer a comprehensive range of services, including vaccinations, wellness screenings for cats and dogs, pet travel, and dentistry. Our hydrotherapy and physiotherapy centre provides rehabilitation and therapy for pets, and our luxury cattery provides a comfortable and safe environment for cats. We also offer a range of pet insurance options and insurance claims guidance. Our dedicated team of vets and nurses are always happy to provide advice and guidance on pet care and nutrition.
Meet the Team
Our team of experienced vets and nurses are passionate about delivering exceptional care to animals. Meet our clinical directors, Jo Spellman-Marriott, Tom Robertson, and Helen Steele, who lead our team of dedicated professionals. Our team is committed to ongoing training and development, ensuring that we stay at the forefront of veterinary medicine.
About Our Hospital
Our veterinary hospital is equipped with modern facilities and specialist equipment, allowing us to provide diagnostic and surgical services to the highest standard. We are proud to have RCVS Certificate holders in several disciplines, including Small Animal Orthopaedics, Small Animal Surgery, Veterinary Radiology, Veterinary Diagnostic Imaging, Veterinary Cardiology, Veterinary Ophthalmology, and Veterinary Dermatology.
Our Commitment to You
At Taverham Veterinary Hospital, we are committed to providing exceptional care and service to our patients and clients. We understand that pets are a beloved member of the family, and we are dedicated to supporting their health and well-being every step of the way. Whether you need emergency care, routine vaccinations, or specialist treatment, we are here to help.
Poor Service and Disappointing Experience
Several reviewers have expressed their disappointment with the service they received at Taverham Vets. Disorganization and Delays seem to be a recurring issue, with long wait times and inconsistent communication. Bev Mulcrone and Robertsw both experienced delays, with Bev having to wait over 15 minutes past her allotted time and Robertsw waiting an extended period for an emergency appointment.
Poor Treatment and Diagnosis is another major concern. Roxanne Gray was not satisfied with the treatment her dog received, stating that the vet did not bother to examine her dog's skin despite her concerns. Robertsw also reported a series of misdiagnoses and ineffective treatment for his dog's condition, leading to a significant financial burden.
Overpriced Medication is another issue that has been raised by several reviewers. Robertsw and Bev Mulcrone both reported being charged high prices for medication that could be obtained cheaper elsewhere. Lack of Transparency and Prescription is also a concern, with some reviewers reporting that they were not given a prescription for medication, leading to additional costs.
Good Service, However
On a more positive note, several reviewers have praised the staff at Taverham Vets for their kindness, helpfulness, and welcoming nature. Laura Carrigan and Sue Wallace both reported having positive experiences with the staff, with Laura mentioning the pet plan as a great service. Margaret Lambert and Rachel B. also praised the staff for their efficiency and helpfulness.
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