Experiencing fine dining in a relaxed environment
Welcome to Mackie and Brechin Veterinary Surgeons, a proudly independent veterinary practice serving the Edinburgh area and Central Scotland. At Mackie and Brechin, we do things differently. As one of the few remaining truly independent veterinary practices, we pride ourselves on offering a personal and high-quality service tailored to the needs of our clients. Our mission is to provide a high-quality service at the forefront of veterinary medicine, surgery, and preventative healthcare with the best interests of our patients and their owners at the core of everything that we do.
Our Services
We offer a comprehensive range of services to cater to the needs of your beloved pets. Our services include repeat prescriptions, pet health plans, nurse clinics, medicine, in-house laboratory and diagnostics, cardiology, diagnostic imaging, anaesthesia, soft tissue surgery, dentistry, and oral surgery, orthopaedics, regenerative medicine, acupuncture, pain clinic, and house visits. We also provide out-of-hours emergency services and advice. Our state-of-the-art facilities and equipment, combined with our team of dedicated and experienced veterinarians, nurses, and support staff, ensure that your pet receives the best possible care.
Our Values
At Mackie and Brechin, we care very much about what we do, and as professionals, we want to perform at the highest level. As an independent business, we want our clients to have access to the best service available. We aim to always offer the best whilst being sensitive about what is realistic for each client and situation. We are approachable, available, and accountable, and we pride ourselves in investing in the most up-to-date facilities and training to enable us to look after your beloved pet in the best way possible.
Our People
Meet our team of dedicated and experienced veterinarians, nurses, and support staff who are passionate about providing the best possible care for your pets. Our team is led by Niall Dickson, a Director and veterinarian with extensive experience in small animal medicine. We have a low staff turnover, which means you will get to know the vets, receptionists, and nurses who care for your treasured pets.
Our Community
We are rooted in the community that we serve and actively support local initiatives and events, provide work experience and careers advice, and fundraising for local and national charities. We are members of the Living Wage Foundation and support their Real Living Wage.
Overall Experience
The majority of reviewers had a highly positive experience with Mackie and Brechin veterinary practice, with 17 out of 20 reviewers giving 5-star ratings.
Positive Aspects
- Caring and Compassionate Staff: Many reviewers praised the vets and staff for their kindness, compassion, and genuine concern for their pets' well-being.
- Professionalism and Expertise: Reviewers appreciated the vets' professionalism, thorough explanations, and willingness to take the time to address their concerns.
- Reception Staff: The reception staff were consistently described as friendly, warm, and helpful.
- Emergency Services: Some reviewers expressed gratitude for the practice's emergency services, including their in-house emergency care.
Negative Experiences
- Waiting Times: Two reviewers expressed frustration with long waiting times, with one reviewer experiencing a 35-minute wait despite having an early afternoon appointment.
- Reception Errors: One reviewer attributed their long wait to reception errors, which they claimed to have experienced consistently.
- Concerns about Competence: One reviewer shared a disturbing experience with the practice, claiming that two of their dogs died under suspicious circumstances due to incompetent staff and medical errors.
- Cost: One reviewer was unhappy with the cost of a consultation at a sister company, which they felt was overpriced.
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