Your one-stop shop for all your flooring needs
New Image Carpets has been a trusted provider of flooring solutions in Sunderland and South Shields for several decades. Our business was established in the 1960s, originally trading as "Cotton & Telfer" on Hudson Rd, Sunderland. Today, we are proud members of the Carpet 1st Metro buying group, a nationwide association of over 200 independent carpet specialists, representing considerable purchasing power that is passed directly to our customers. Our team of knowledgeable and experienced staff are always available to provide expert advice on all aspects of flooring.
At New Image Carpets, we aim to offer the very best value for money, without compromising on the quality of our products or the standard of our installation and accessories. We offer a comprehensive range of flooring options, including carpets, wood & laminates, vinyls, and LVTs, all of which are sourced from leading manufacturers to ensure that our customers have access to the best products on the market.
Our Services
We provide a one-stop-shop service for all your flooring needs. Our services include:
- Free Estimates: We offer a full planning and estimating service, including measuring and planning for all your requirements.
- Professional Installation: Our professional, friendly fitting staff are there to ensure that you are delighted with your new flooring. All our fitters are professionals and have many years of experience.
- Total Satisfaction: We comply with British Standard Fitting and are committed to ensuring that you are completely satisfied with the installation of your new flooring.
- Home Selection Service: We offer a home selection service, which enables you to take home a selection of flooring choices to view at your leisure in your home environment.
Carpets
We offer a wide range of carpets, including luxury carpets, hard-wearing carpets, and carpets for rented accommodation. Our carpets are available in a variety of styles, colours, and textures, and are sourced from leading manufacturers such as Invictus, Ulster, Adam, and Cormar. Our carpets are chosen for their quality, durability, and luxury, and are available in a range of materials, including wool and nylon.
Wood & Laminates
We offer a wide range of wood and laminate flooring options, including solid and engineered wood flooring, laminate flooring, and luxury vinyl tile (LVT) flooring. Our wood and laminate flooring options are available in a variety of styles, colours, and textures, and are chosen for their durability, style, and ease of maintenance.
Vinyls & LVTs
We offer a wide range of vinyl and LVT flooring options, including sheet vinyl, luxury vinyl tile (LVT), and vinyl plank flooring. Our vinyl and LVT flooring options are available in a variety of styles, colours, and textures, and are chosen for their durability, versatility, and ease of maintenance. Our vinyl and LVT flooring options are also suitable for use in high-traffic areas, such as offices and retail spaces.
On the Floor Packages
We offer a comprehensive "On the Floor" package, which includes the carpet, a great quality underlay, and installation. Our On the Floor packages are designed to provide our customers with a complete flooring solution, at a competitive price.
Overall Experience
The majority of reviewers have had a positive experience with New Image Carpets, praising the friendly and efficient service, competitive prices, and high-quality products.
Service and Staff
Reviewers have praised the staff at New Image Carpets, particularly Jonny, Dave, Mike, and Andy, for being informative, helpful, and patient throughout the process. The measuring and fitting service has been highlighted as a bonus, taking away the worry of incorrect sizes.
Quality of Products
The quality of the carpets and flooring has been praised, with reviewers mentioning that they are good value for money. The range of options and availability of samples have also been appreciated.
Minor Issues and Resolutions
One reviewer mentioned a minor issue with their flooring, but it was resolved quickly and efficiently by the company.
Negative Experience
One reviewer had a negative experience with the company, citing a issue with lino flooring that was not resolved to their satisfaction.
