Welcome to Woodlands Medical Centre, your local General Practice in Ely, Cardiff. We are committed to providing high-quality healthcare services to the Ely community, encompassing Careau, St Fagans, and Wenvoe. Our dedicated team of 12 doctors and 4 nursing staff are here to assist you with all your healthcare needs.
Our Mission and Values
Our Practice mission Statement is "Health and wellbeing for all who live in our community." We uphold this mission through our core values:
- Kindness and care: We will welcome you with warmth, ensure you feel comfortable, and value your time.
- Respect: We will listen attentively, provide helpful information, and treat you with dignity.
- Integrity: We maintain open communication, work collaboratively as a team, and act ethically.
- Responsibility: We take initiative, demonstrate professionalism, and continuously strive to improve our services.
Our Services
Woodlands Medical Centre offers a comprehensive range of services, including:
General consultations
- Management of common illnesses and chronic conditions
- Routine health checks and vaccinations
- Travel advice and contraception
- Mental health support and wound management
Additional services
- Phlebotomy and blood tests
- Health visitor services for homebound individuals
- Ante-natal and maternity care
- Midwifery services
- Counselling and mental health support
Technology and Innovation
We embrace technological advancements to enhance your healthcare experience. You can now manage your appointments, request repeat prescriptions, and access parts of your medical record through the convenient NHS Wales App.
Research and Collaboration
We are proud to be a Research Active Practice, partnering with the Primary Care Research Incentive Scheme (PiCRIS) in Wales. This allows us to contribute to vital research initiatives and advance healthcare practices.
Patient Experience and Satisfaction
Positive Feedback
- Wayne Hargadon, Lyndr Dakin-Weston, Alyson Hawkins, and Callyd Putrus all rated the surgery with 5 stars, praising the doctors for their excellent care, willingness to help, and caring nature. They highlighted the holistic treatment they received and appreciated the staff's efforts in understanding their symptoms and providing proper diagnosis and treatment.
Negative Feedback
- However, not all experiences were positive. Cardiffmadmarshy, Graham Scutt, Craig Richards, and Ben Brown rated the surgery with 1 star, expressing dissatisfaction with the staff's attitude, communication, and services provided. They mentioned difficulties in getting an appointment, long waiting times, and the lack of understanding and care from the receptionists. Some also felt that the staff made mistakes and failed to communicate effectively.
- Rebecca Lewis and Nav Tahirkheli rated the surgery with 2 and 1 star, respectively, pointing out issues with repeat prescriptions and the receptionists' lack of initiative and understanding. They also mentioned difficulties in getting past the receptionists to see the actual GP.
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