Empowering Patients, Enhancing Care
At Concord Medical Centre, our team of dedicated doctors and nurses are committed to providing high-quality NHS services to our patients. We offer a wide range of healthcare services, including online appointments, repeat prescriptions, and fit notes, all designed to support our patients' needs.
Our Services
We understand that our patients lead busy lives, which is why we offer a range of online services to make accessing healthcare easier and more convenient. Using our online triage system, patients can book appointments, request fit notes, and access other services from the comfort of their own homes. We also offer video consultations and home visits for patients who require them.
Our patients can also use our online system to order repeat prescriptions, nominate a pharmacy, and access their test results. We believe that empowering our patients with information and control over their healthcare is essential to providing the best possible care.
Our Commitment to Quality
At Concord Medical Centre, we are committed to providing the highest standard of patient-centred healthcare. Our team works tirelessly to ensure that our services are safe, effective, compassionate, and of the highest quality. We are proud to have been given a rating of "Good" by the Care Quality Commission (CQC), a testament to our dedication to excellence.
Our Surgery Information
We believe that it's essential for our patients to have access to information about our surgery, including our opening times, team, and services. We encourage our patients to get involved in our Patient Participation Group, which allows them to have a say in the development of our services.
How We Can Help You
At Concord Medical Centre, we are committed to providing our patients with the best possible care. We believe that by empowering our patients with information and control over their healthcare, we can improve health outcomes and provide a better patient experience. We offer a range of services designed to support our patients' needs, from online appointments and prescriptions to fit notes and test results.
Poor Experience with Appointments and Reception
Many reviewers expressed frustration with the new "ask my GP" system, citing difficulties in booking appointments and encountering unhelpful reception staff. Some were told there were no available appointments, while others were refused appointments over the phone. The reception staff were often described as rude and unhelpful.
Complaints about Staff and Service
Several reviewers criticized the reception staff, saying they were unkind, unhelpful, and lacked compassion. Some mentioned being ignored, dismissed, or turned away despite being in need of medical attention. The doctors were sometimes accused of being unsympathetic and uncaring.
Prescription and Referral Issues
There were complaints about prescription delays, forgotten referrals, and mismanaged medical forms. Some reviewers experienced long waiting times for appointments, only to be referred to a pharmacist or told to come back later.
Positive Experiences
However, some reviewers praised the doctors and staff, citing empathetic and thorough care. A few reviewers mentioned quick appointment availability, understanding doctors, and helpful clinical pharmacists.
