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At James Porter & Son, we are proud to be a fifth-generation family jeweller with a modern approach and a tradition at heart. With a rich history dating back to 1858, we have established ourselves as a premier destination for exquisite jewellery and timepieces.
Our Story
Our journey began in 1858, and since then, we have been dedicated to providing our customers with exceptional service, unparalleled expertise, and an unmatched selection of luxurious jewellery and watches. We take pride in our heritage, and our commitment to excellence has earned us a reputation as one of the most respected jewellery retailers in the UK.
Our Services
At James Porter & Son, we offer a wide range of services designed to cater to your every need. From engagement rings to wedding bands, earrings, necklaces, and pendants, our extensive collection of jewellery is carefully curated to showcase the finest pieces from renowned designers. Our team of experts is always on hand to guide you in finding the perfect piece, and our in-house workshop enables us to provide bespoke jewellery design, repair, and restoration services.
For the watch enthusiasts, we proudly offer an impressive selection of luxury timepieces from esteemed brands such as Czapek, Grand Seiko, Oris, Nomos Glashutte, Doxa, Hamilton, Seiko, Sinn, and more. Our knowledgeable staff is dedicated to helping you find the perfect watch to suit your style and preferences.
Our Commitment
At James Porter & Son, we are committed to providing exceptional customer service, and we strive to exceed your expectations in every way possible. We offer a range of benefits, including 0% interest-free credit up to 3 years with a 10% deposit, next-day delivery, and a lifetime clean and check service across all our jewellery. We also pride ourselves on our price match promise, ensuring that you receive the best value for your money.
Welcome to James Porter & Son
We invite you to explore our website, visit our boutique, or contact us to discover the James Porter & Son experience. Whether you're seeking a special gift, a bespoke piece, or simply wanting to treat yourself, we look forward to helping you find the perfect treasure.
Overall Experience
The majority of customers had an extremely positive experience with James Porter & Sons, praising the friendly and knowledgeable staff, relaxed atmosphere, and excellent customer service.
Staff and Service
The staff were consistently described as friendly, welcoming, and helpful. Many reviewers praised the staff's knowledge of the products and their ability to answer questions and provide recommendations.
Product Selection
The store's selection of watches and jewelry was also praised, with many customers appreciating the range of brands and styles available.
Negative Experiences
However, a few customers had negative experiences, including issues with watch repairs, poor communication, and concerns about the authenticity of products.
Common Issues
Common issues included delays in repairs, poor communication, and concerns about the packaging and condition of products.
Praise for Specific Staff Members
Several staff members, including Simon and Allan, were singled out for praise by multiple reviewers for their exceptional customer service and knowledge.
