Orchard Garage Limited is a family-run, award-winning used car dealer with a history dating back to 2002. Our company was founded by Pam and Geoff, who have over 40 years of combined experience in the motor trade. Over the years, we have grown to become one of the most respected and reputable garages in Dartford, Kent.
Our Story
Our story began in August 2002 when Pam and Geoff, along with their children, Jane, Adam, and Max, decided to take the plunge and open their own garage. With Geoff's extensive experience in the industry and Pam's accounting expertise, they were well-equipped to tackle the challenges of running a successful garage.
Our Team
Today, our team is made up of experienced professionals who share our commitment to providing the best service and customer experience. Our team includes:
- Geoff, who has over 40 years of experience in the motor trade.
- Pam, who has a background in accounting and admin.
- Jane, who joined the company in 2015 and brings her exceptional organizational skills to the table.
- Adam, who is our lead technician and has qualifications in electric and hybrid vehicles, diagnostics, vehicle electronics, and more.
- Max, who is a fully qualified Motor Vehicle Technician and has completed training in electric and hybrid vehicles.
Our Services
At Orchard Garage, we offer a range of services to cater to your specific needs. Whether you're looking for a quick MOT test, a full service, or repairs, we've got you covered. Our services include:
- MOT testing and testing centers on both of our sites.
- Full servicing and repairs for all makes and ages of cars and vans.
- Used car sales, with a selection of quality used cars for sale.
- Electric and hybrid vehicle maintenance and repairs.
- Remote payment service and out-of-hours drop-off and collect (Park Road site only).
- Courtesy cars available for booking.
What We Do
At Orchard Garage, we pride ourselves on providing a high level of customer service and ensuring that our customers feel valued and looked after. We understand that your car is an essential part of your daily life, and we're committed to getting you back on the road as quickly as possible.
Our Values
At Orchard Garage, we believe in the importance of building strong relationships with our customers and the local community. Our values are centered around:
- Providing exceptional customer service and support.
- Offering a range of services to cater to our customers' needs.
- Striving to deliver the best possible results in a timely and efficient manner.
- Promoting sustainability and environmentally friendly practices.
Awards and Accolades
Over the years, we have been recognized for our outstanding service and commitment to excellence. Some of our notable awards include:
- The Customer's Choice Award for excellent customer service.
- Perry's Exceptional Awards for being an exceptional business for our community and for fundraising.
- The Happy at Work Award for going the extra mile to make our employees feel valued, happy, and motivated.
Get in Touch
If you have any questions or would like to learn more about our services, please don't hesitate to get in touch. You can contact us by phone or visit us at one of our two locations in Dartford, Kent.
Positive Experiences at Orchard Garage
The majority of reviews from satisfied customers praise Orchard Garage for their excellent service, honesty, and professionalism. Several reviewers have mentioned that the garage has gone above and beyond to help them with their car issues, providing personalized attention, keeping them informed throughout the process, and offering competitive pricing.
Unexpected Issues and Poor Customer Service
Unfortunately, some reviewers have had negative experiences with Orchard Garage. One reviewer was treated poorly and felt belittled by an assessor who was unable to explain the diagnosis and repairs. Another reviewer was left feeling frustrated and annoyed after being given conflicting information and poor communication from the garage staff. One review highlights the importance of customer service, suggesting that even small gestures of kindness and politeness can make a big difference in a customer's experience.
Professional and Helpful Mechanics
Several reviewers have praised the garage's mechanics for their thoroughness, expertise, and friendliness. One reviewer was impressed by the garage's willingness to try a creative solution to save money, while another reviewer appreciated the garage's ability to provide a loan car during a lengthy repair.
