Setting the standard for excellence in estate agency
Welcome to Robertson Smith & Kempson, your local property experts serving the Ealing Borough and surrounding areas. Established in Hanwell in 1991, our company has built its reputation on providing unparalleled market knowledge, tailored marketing strategies, and an unwavering commitment to exceptional customer service.
Our History and Values
With offices in Ealing, Acton, and Northfields, we have grown to become one of the most respected and successful estate agencies in the region. Our team members are the backbone of our operation, with many having spent their entire careers with us. This dedication to our staff translates into unparalleled knowledge of the local market, ensuring that our clients and customers receive the highest level of service.
Our Services
At Robertson Smith & Kempson, we pride ourselves on offering a comprehensive range of services to cater to the diverse needs of our clients. Whether you're looking to buy, sell, rent, or let a property, we have the expertise to guide you through the process seamlessly. Our services include:
- Valuation: Our expert valuers will provide you with a comprehensive assessment of your property's value, ensuring you achieve the best possible price.
- Letting and Rental Services: With extensive local knowledge and expertise, we will find the perfect tenant for your property and manage the tenancy with precision.
- Sales: Our experienced sales team will work tirelessly to ensure a smooth and successful sale, leveraging our extensive network and marketing expertise to generate maximum interest in your property.
- Property Management: Our dedicated property managers will take care of all your property management needs, from routine maintenance to rent collection and tenant communications.
Our Commitment to Excellence
At Robertson Smith & Kempson, we strive for excellence in everything we do. We are committed to providing a superior service that exceeds your expectations, ensuring your property transaction is smooth, stress-free, and successful. Our dedication to quality and customer satisfaction is reflected in our:
- 5-star rating: From our clients, we have earned an outstanding 4.96/5 rating based on 76 reviews.
- Professional certifications: Our staff hold various professional qualifications, ensuring they have the expertise to handle your property needs with confidence.
- Industry recognition: We are proud members of The Property Ombudsman, demonstrating our commitment to professional standards and best practices.
Our Promise
At Robertson Smith & Kempson, we promise to exceed your expectations, delivering exceptional service, expert knowledge, and unparalleled local market insight. Whether you're buying, selling, letting, or renting, trust us to guide you through the process with ease, expertise, and professionalism.
Overall Experience
The overall experience with Robertson Smith & Kempson (RSK) Estate Agents in Ealing has been largely positive. While there were some issues with the condition of one of the flats, most reviewers were delighted with the service provided by the estate agents, particularly Gina Cannon, Ishaan Badshah, and Shervin.
Poor Experience
One reviewer, Jessica Djama, had a terrible experience with the condition of the flat, describing it as "shocking" with mold, an unclean bathroom, and a rusty shower. She also criticized the reception desk staff, Gina, for lack of basic customer service skills. The reviewer expects a higher standard of cleaning and maintenance, especially considering the agency fees charged.
Exceptional Service
On the other hand, most reviewers praised the exceptional service provided by the estate agents. They highlighted the agents' professionalism, responsiveness, and ability to find the perfect property for their needs. Gina Cannon, Ishaan Badshah, and Shervin were particularly commended for their expertise, patience, and excellent communication.
