We cannot replace your home, but that won't stop us from trying
At Black Swan Care Group, we pride ourselves on providing exceptional care and support to our residents across East Anglia. Our luxury care homes are designed to provide a comfortable, homely environment where our residents can feel relaxed and supported. We believe that every individual matters, and we strive to provide a tailored care package that suits each person's unique needs and preferences.
Our Commitment to Excellence
We are committed to providing the highest standard of care, and our homes are rated either good or outstanding by the Care Quality Commission. Our staff are trained to provide personalized care and support, and we take pride in creating a nurturing environment where our residents can thrive. We understand that every individual has their own unique needs, and we strive to cater to those needs with compassion, respect, and dignity.
Our Services
We offer a range of services designed to support our residents' needs, including short-term respite care, longer-term care, and support for individuals with physical and/or learning disabilities, including autism. Our care homes are equipped with state-of-the-art facilities, and our staff are trained to provide high-quality care and support.
Delicious Meals and Activities
At Black Swan Care Group, we believe that mealtimes should be a highlight of the day. Our talented kitchen teams prepare fresh, healthy meals that cater to individual dietary needs. We also offer a range of activities and entertainment options, including one-to-one sessions and group activities, designed to stimulate and engage our residents.
Community Engagement
We believe in fostering close relationships with our local communities, and we regularly host events and activities that bring our residents together with local schools, churches, and community groups. We understand the importance of staying connected and engaged, and we strive to provide opportunities for our residents to participate in activities that bring them joy and fulfillment.
Our Homes
We have care homes located across East Anglia, including Norfolk, Suffolk, Cambridgeshire, Essex, and Lincolnshire. Each of our homes is designed to provide a comfortable, homely environment where our residents can feel relaxed and supported.
Get in Touch
If you're considering one of our care homes for yourself or a loved one, we invite you to get in touch with us. We're always happy to answer questions, provide information, or arrange a visit to one of our homes. You can contact us by phone, email, or through our website. We look forward to hearing from you.
Overall Experience
The Black Swan has received a glowing review, with the reviewer praising the establishment for its exceptional service and recent refurbishments.
Staff and Service
The staff at the Black Swan have been commended for their caring and understanding nature, going above and beyond to ensure customer satisfaction. It is evident that the staff are dedicated to providing a superior level of service, where no request is considered too much trouble.
Refurbishments
The reviewer has expressed admiration for the refurbishments that have taken place over the last 10 months, describing them as "amazing". It is clear that the efforts to restore the building have paid off, resulting in a truly exceptional environment.
