Business Details
17 Years
experience
Reliable IT Support Solutions in St Ives
Since 2009, Star IT has established itself as a leading provider of business IT solutions across Cambridgeshire and surrounding areas. Our certified engineers deliver tailored technology services grounded in over 15 years of combined industry expertise from our founder Jonny Wood and senior technician Martin. We specialise in creating practical IT strategies that balance budgetary considerations with long-term scalability for businesses of all sizes. Our commitment to technical excellence is demonstrated through vendor-certified expertise in Microsoft technologies and ITIL-optimised service management practices. We combine onsite engineering capabilities with advanced remote support systems to maintain 24/7 operational continuity. Our proactive monitoring solutions prevent potential IT failures while our hardware/software procurement partnerships guarantee enterprise-grade components.We prioritise clear communication through plain English explanations rather than technical jargon, ensuring clients fully understand their IT infrastructure. Our proven track record includes successful implementations for businesses ranging from single-computer setups to complex network overhauls. We maintain strict adherence to industry standards through continuous staff training and technology updates. Customer trust is built through transparent pricing structures and no-obligation consultations that prioritise practical solutions over unnecessary upgrades. Our local presence in St Ives enables rapid response times while serving a broader Cambridge catchment area.
Services
IT Support Packages
Computer Repairs
Cloud Computing
E-Mail Solutions
WiFi Solutions
VOIP Phones
Server Maintenance
Computer Upgrades
Details
- Year established: 2009
Highlights and features
- Our team consists of Microsoft-certified engineers with ITIL-optimised service management training
- We provide both proactive monitoring and reactive support to prevent IT failures
- We combine onsite engineering with remote access capabilities for rapid response
- We offer completely bespoke IT solutions tailored to individual business requirements
- We maintain direct manufacturer partnerships for guaranteed quality hardware/software supply
What people say
Certified engineers
Bespoke solutions
Proactive monitoring
No-obligation quotes
Services
IT Support Packages
Customised monthly IT maintenance agreements featuring proactive system monitoring and included repair labour. Solutions scale to business requirements while preventing unexpected costs. Our engineers ensure continuous operation through preventative maintenance strategies.
Computer Repairs
Comprehensive computer and server repair services addressing both hardware failures and software malfunctions. Available through remote assistance or onsite visits using latest diagnostic tools. Specialised technicians restore system functionality efficiently.
Cloud Computing
Secure cloud infrastructure solutions with integrated backup systems and remote access capabilities. Our engineers implement scalable storage solutions while maintaining strict data security protocols. Includes hybrid cloud/on-premises integration options.
E-Mail Solutions
Enterprise-grade email hosting with spam filtering and virus protection. Includes server monitoring and uptime guarantees. Our engineers configure custom email architectures to suit business communication requirements.
WiFi Solutions
Professional wireless network design and installation for business environments. Our engineers create secure, high-performance networks with enterprise-grade equipment. Includes ongoing maintenance and performance optimisation services.
People
Jonny Wood
Founder
With 15 years' experience in business IT support, Jonny founded Star IT in 2009. Certified by Microsoft, he specialises in network design and client account management. Maintains manufacturer partnerships to ensure quality solutions.
Martin
Senior Technician
Holds ITIL qualification with video gaming industry infrastructure experience. Specialises in aligning technology with business needs. Brings systematic approach to small business IT support with client-focused service delivery methods.
Questions
What IT services do you offer for small businesses?
We provide complete IT support including network maintenance, computer repairs, cloud services, email solutions, and wireless networking tailored to small business requirements.
Do you offer both remote and onsite support?
Yes, our engineers provide remote assistance for urgent issues alongside scheduled onsite visits for comprehensive system maintenance and upgrades.
How are your support packages priced?
We offer flexible pricing with optional monthly maintenance agreements or pay-as-you-go hourly rates to suit different business needs.
Which areas do you cover?
We serve businesses throughout Cambridgeshire including Cambridge, St Ives, Huntingdon, and surrounding districts across Hertfordshire and Norfolk borders.
What qualifications do your engineers hold?
Our team includes Microsoft-certified technicians and ITIL-qualified professionals maintaining expertise through continuous technology training updates.
Can you help with server maintenance?
Yes, we provide comprehensive server health checks, preventative maintenance, and emergency repair services with both onsite and remote capabilities.
